Use timeline

Timeline is a modernized and optimized control that helps provide you with at-a-glance understandability when working with your customers. You can use the timeline to view information that is connected to a row in a table and occurs over time in a single stream. Some information that can be logged into the timeline includes notes and posts, in addition to displaying activities such as emails, appointments, phone calls, and tasks.

Timeline allows you to:

• Access the command bar to perform common actions quickly
• Filter and view important notes, posts, and activities using multiple filter options, and keep the filtered settings across activities
• Quickly view and manage email conversation threads with ease
• Keep detailed customer records by attaching important files and images to posts

Timeline functionality

The timeline section on the table form is intended to centralize access to information and streamline effort to accomplish actions. The following section is an overview of how the timeline functionality works in each section on the table form.

When enabled by your system administrator, you can use the icons that are displayed on the top-right navigation in the timeline for quick access to do the following actions:

• Create a timeline row
• Work with Filters
• Work with row
• Explore more commands
• Search row
• Add attachments

The timeline dashboard displays only the entities that are configured for the signed-in user. So, what you see on the timeline may differ from what another user sees. The signed-in user sees any rows they followed if those rows are configured to display on the dashboard. For example, if only email and appointments are configured to display, then the signed-in user only sees email that relates to them, which can be email they sent, email sent to them, and email they follow. The same would be true for appointments in this scenario. For more information on setting up timeline, see Set up the timeline control.

Create a timeline row

When enabled by your system administrator, you can use the Create a timeline record feature to quickly create appointments, tasks, send emails, and make notes and posts and associate them with other rows.

1. Select Create a timeline record icon.
   
   

2. Select the type of row you want to create from the display options available.
   
   

For information on timeline row configuration, Set up the timeline control.

Work with filters

When enabled by your system administrator, the timeline Filter further streamlines your productivity by allowing you to customize your experience and view data that's relevant to you.

Legend:

1. The timeline Filter icon is located in the top-right navigation on the timeline.
2. The filter pane displays when the filter icon is selected.
3. Use the carats to expand or minimize selections.
4. When enabled by your system administrator, row and activity types are displayed in the filter pane. Row and activity types can be filtered by selecting the corresponding box next to the item.
5. The icon removes and clears all filter selections from the filter pane.

Filter rows on timeline

Filters are valuable for sorting data. You can easily filter through rows and activity types using multiple options to quickly see what matters to you. The filter is available for the activities, notes, posts, and custom entities that are present in timeline.

Filter icon display

• When the Filter icon displays as a transparent , it means the filter pane is empty and nothing has been applied.
• When the Filter icon displays as dark , it means filters are applied.

Filter options

The following category and subcategory options are available on the filer menu:

Category	Subcategory
Row type	Notes Posts Activities
Activity type	Appointment Campaign Activity Campaign Response Email Fax Case Resolution Letter Opportunity Close Order Close Phone Call Quote Close Recurring Appointment Social Activity Task Project Service Approval Booking Alert Conversation Session Customer Voice survey invite Customer Voice survey response Custom activities (as configured by your system administrator)
Activity status	Active Overdue Closed
Activity due date (active)	Next 30 days Next seven days Next 24 hours Last 24 hours Last seven days Last 30 days
Posts by	Auto post Users
Modified date	Last 24 hours Last seven days Last 30 days

Save filter settings

You can choose to save your filter settings so that you don't have to set them again each time you work with activities in the timeline.

To save your filter settings, after configuring the filters you want, select the ellipses, and then select Remember my filters.

Work with rows

When working with rows, you can view key information at a glance or expand rows to view more details. When you hover over a row, actions display that you can use.

Expand all rows

When enabled by your system administrator, you can view timeline rows quickly in a collapsed format or expand a row to see more details for ease of use.

Legend

1. The Expand all records icon is used to expand all rows listed on the timeline.
2. The Modified on timestamp displays the time the record was last updated.
3. Each row has a list of commands relevant to their row type that displays in the top right corner for ease of use.
4. Row backgrounds change to grey when you hover over it, and it becomes transparent again when you move the mouse away.
5. The carats in the bottom-right corner of each row allow you to expand (^) or minimize (v) the display views.

More commands

The More commands option contains refresh, sort, and email functionalities.

Legend

1. The More commands icon, when expanded, provides more functionality options.
2. The Refresh timeline command updates row details in the timeline.
3. The Sort newer to older or Sort older to newer command is used to sort rows.
4. The Show email as command is used to enable or disable threaded email views.
5. The Display layout command allows you to choose from two different views: Roomy or Cozy. Roomy (set by default) shows you more information, such as profile details, and adds space between the rows. Cozy hides some of the details, such as icons, and compacts the space between rows.
6. The Remember my filters command allows your filters to persist when you close the record so that they continue to be applied across sessions.
7. The Reset to default command reverts all of the command settings you changed back to the default settings.

View email inline in timeline

If preferred, you can view email messages inline on the timeline rather than open them as separate pages.

To view an email directly in the timeline, on the row, select View more. The email is displayed on the same form. When you’re finished viewing the email, you can collapse the screen and return to the previous view of the form.

Threaded email views in timeline

Use the threaded email view option to save valuable space when you have emails with multiple replies. This view consolidates email threads when collapsed.

Collapsed threaded email view

Legend

1. When enabled using the Always show email as conversations option under More commands , emails with multiple responses are grouped together into threaded emails.
2. The Show more link appears in the bottom-left corner of the last visible email in the thread to view the complete string of email responses.

Expanded threaded email view

Legend

1. When expanded, the most recent 10 email responses in the thread display. To display more, select Show more to expand the view again.
2. Emails in the same thread are displayed as being linked together.

Enable threaded email views in timeline

Enabling the threaded email view is done via the timeline configuration in Power Apps. Threaded email views must be done in this setting for the specific table, in the specific form, for each specific timeline.

Threaded email views can be enabled in timeline via two options:

Option 1:

You can enable the threaded email view using the More Commands feature, located on the right-hand side of the timeline.

Enable threaded email through the More Commands option

Steps:

1. Use the More commands icon on timeline that displays a flyout menu.
2. Select Always show email as conversations to thread and group all emails in that specific timeline.

Option 2:

Enable threaded email through Personal Options setting

To enable threaded email via this option, go to the command bar and select Settings, then Personalization Settings. The Set Personal Options dialog box is displayed so you can use the following steps to enable the threaded email view on timeline.

Steps:

1. Select the Email tab.
2. Select the Show emails as conversation on Timeline check box.
3. Select OK.

Search rows on timeline

When enabled by your system administrator, you can easily search for rows in the timeline. When you search for a phrase in the timeline, it searches in the title, subject of the row, body, or description fields of the row and displays the row for you.

Legend

1. The Search bar allows you to quickly find rows using keywords or phrases that the search feature retrieves and displays below the search bar.
2. Keywords that are used are highlighted.

Work with notes and posts

Notes allow you to record richly formatted information and images for reference, summary, or investigation. You can easily add a mention to another user or a reference to a timeline row. The mention capability is available in timeline only when rich text notes and rich text posts are enabled.

When you type the @ symbol, the results you see are matches with the first name, last name, or email address of system users starting with your search string. When you mouse over the profile image, you can view the user's detailed profile card and online presence status. More information: View the profile card for a contact or user.

When you type the # symbol, the results you see are matches with the account and contact name table rows starting with your search string.

Add a note or post to a row on timeline

When enabled by your system administrator, you can either add a note or a post to a row on timeline. Each note and post has a maximum size limit of 100,000 characters.

You can also enter a note and add it to a row, but you can only add one attachment per note. You can only add an attachment if notes are enabled.

Note display view

When enabled by your system administrator, the Note field is displayed under the Search feature on timeline.

Post display view

When enabled by your system administrator, the Post field is also displayed under the Search feature on timeline.

Add an attachment to a post

You can add an attachment to a post, such an image or a document. The supported file formats are as follows: .JPG, .PNG, and .PDF.

To add an attachment to a post:

1. In the Create a post section in the timeline, select the Attach icon in the lower-left corner.

2. Browse to the file you want to attach to the post, and then select it.

3. Finish the edits you want to make to your post, and then in the timeline, select Add post.

Preview an attachment in the timeline

You can view previews of attachments in the timeline if they're in the supported file format (.JPG, .PNG., or .PDF). Any attachment that's viewable inline on the timeline can be downloaded, whether or not a preview is available.

To preview an attachment in the timeline, do either of the following steps:

In edit mode:

1. Right-click the attachment, and then select Preview. The Attachment preview dialog opens with the attachment displayed. You can view and download the attachment from the dialog.
2. When you're finished viewing the attachment, select Close to return to the note or post.

OR

In read mode:

1. Select the attachment. The Attachment preview dialog opens with the attachment displayed. You can view and download the attachment from the dialog.
2. When you're finished viewing or downloading the attachment, select Close to return to the note or post.

Access the command bar to perform actions

When you hover your cursor on or expand an activity, post, or note, the command bar appears in the top-right corner of the row with the specific options that support that activity, such as assigning it to others, adding it to a queue, converting it to a case, liking or replying to a post, editing a note, or deleting an activity. However, not all rows can perform the same actions.

Command actions by row

Legend

1. Only the actions associated with that row are displayed in the top-right command bar displayed in the row.
2. Each row displays a different set of associated actions. Not all actions work on all rows.

The following table is an overview of the command bar icons and the actions they support:

Icon	Name	Description
	Assign	Lets you assign a task.
	Close Activity	Lets you close the activity row.
	Add to Queue	Lets you add a task to a queue.
	Open Row	Lets you open a row.
	Delete	Lets you delete the row.
	Reply	Lets you reply to an email. Note: This command is only available for Email.
	Reply All	Lets you reply to all for an email. Note: This command is only available on Email.
	Forward	Lets you forward an email. Note: This command is only available on Email.
	Like this post	Lets you like a post. Note: This command is only available on Posts.
	Edit this note	Lets you edit a note. Note: This command is only available on Notes.

The following table is an overview of the default command bars for frequently used activities, notes, and posts:

Activity	Command bar icons	Notes
Email (draft)	Open Row, Delete
Email	Reply, Reply All, Forward, Open Row
Appointment	Assign, Close Activity, Add to Queue, Open Row, Delete
Appointment (closed)	Assign, Add to Queue, Open Row, Delete
Task	Assign, Close Activity, Add to Queue, Open Row, Delete
Task (closed)	Assign, Add to Queue, Open Row, Delete
Phone Call	Assign, Add to Queue, Open Row, Delete
Note	Edit, Delete
Post (user)	Like, Reply, Delete	Only the author of the post has the ability to delete it. The author always has the ability to delete regardless of user privilege.
Autopost	Like, Reply, Delete

Work with notes

The Note message box has a rich text editor that enables you to use rich text and create well-formatted content.

Legend

1. Note title field for adding headings and subjects.
2. Notes have a rich text editor so you can format and structure your messages.
3. The rich text editing tool expands to a full menu for quick access to formatting features.
4. The paperclip is used to attach files to your note.
5. Attached files are displayed at the bottom of the note.

View whether a note has attachments and inline files in the timeline

If you attach a file to a note or include an inline image in the note, the timeline shows that the note has an attachment or inline files. If you attach a file or include multiple files inline, the note shows the number of files using the first two file names and a number to represent the remaining count of and the file type.

Add a mention or reference a team member in a note

Legend

1. Typing the @ sign in the Note field displays a flyout menu with a list of users that have been recently used.
2. If the user row isn't displayed, typing the name after the @ sign refreshes the rows in the flyout menu using the Quick Find search engine that's operating in the background.
3. Switch views using Advanced to display the Lookup Records pane. In the Lookup Records pane, you can switch between the Recent records and All records view to search rows.

When you mouse over the profile image, you can view the user's detailed profile card and online presence status.

Add an attachment to a note in timeline

When enabled by your system administrator, you can add an attachment, such as a file, to a note in timeline to share with users. Any attachment that is viewable inline on the timeline can be downloaded, whether or not a preview is available.

Select the paperclip icon to attach a file to a note.

Edit Note

When you attach a file to your note, the Edit note screen displays, and attachments show at the bottom of the Edit note screen.

Quickly save notes

The Quick save feature allows you to save your notes faster by selecting Ctrl+S on your keyboard at any point when you're typing a note. When you use Quick save, you don't have to navigate to Save or Save and Close on the command bar.

When you use Ctrl+S, a Save successful confirmation message is displayed in the note to let you know your note saved on the timeline.

Work with posts

When enabled by your system administrator, you can either add a post to a row or mention to another user or timeline.

Add a mention or reference a team member in a post

Legend

1. Typing the @ sign in the Post field displays a flyout menu with a list of users that have been recently used.
2. If the user row isn't displayed, typing the name after the @ sign refreshes the rows in the flyout menu using the Quick Find search engine that's operating in the background.
3. Switch views using Advanced to display the Lookup Records pane. In the Lookup Records pane, you can switch between the Recent records and All records view to search rows.

When you mouse over the profile image, you can view the user's detailed profile card and online presence status.

Add references in a post in timeline rows

To add a reference such as links in a post to a timeline row, select the icon, select Post, and then complete these steps:

Legend

1. Links can be added to a row by typing # which displays a flyout menu with a list of rows recently accessed. Type a keyword after the # tag and the display refreshes in the flyout menu via the Quick Find search engine that's operating in the background.
2. Rows displayed can be of any row type, such as accounts, contacts, or leads.
3. The icons beside the row names in the flyout menu indicate the row types, which help you determine which row to select.
4. Advanced provides more options when a row can't be located by allowing the user to switch to a different view or create a new row.

Look up rows in posts in timeline

Legend

1. The Lookup Records pane provides users with options to switch between the Recent records and All records view to find a row.
2. Change View to see rows from a different view.
3. New Record allows you to create a new row if you can't find the row you need.

For more information on notes and post functionality and configuration, see: Set up the timeline control

Use the rich text editor toolbar

The rich text editor toolbar provides features and functionality that allows you to work with rich text format in notes.

Formatting options

The following table describes the different formatting features and functionality options that are available in the rich text editor that you can use in notes.

Icon	Name	Shortcut key	Description
	Format Painter	Ctrl+Shift+C, Ctrl+Shift+V	Apply the look of a particular section to another section.
	Font	Ctrl+Shift+F	Select a font of your choice. The default font is Segoe UI. Note: When you select any formatted content, the font name for that content displays. If your selection contains multiple fonts, the topmost font name of your selection is displayed.
	Font size	Ctrl+Shift+P	Change the size of your text. The default size is 9 pt. Note: When you select any formatted content, the font size for that content displays. If your selection contains multiple font sizes, the topmost font name of your selection is displayed.
	Bold	Ctrl+B	Make your text bold.
	Italic	Ctrl+I	Italicize your text.
	Underline	Ctrl+U	Underline your text.
	Text Highlight Color		Make your text stand out by highlighting it in a bright color.
	Font Color		Change the color of your text.
	Bullets		Create a bulleted list.
	Numbering		Create a numbered list.
	Decrease Indent		Move your paragraph closer to the margin.
	Increase Indent		Move your paragraph farther away from the margin.
	Block Quote		Apply a block-level quotation format in your content.
	Align Left	Ctrl+L	Align your content with the left margin. (Commonly used for body text to make it easier to read.)
	Align Center	Ctrl+E	Center your content on the page. (Commonly used for a formal appearance.)
	Align Right	Ctrl+R	Align content to the right on the page. (Commonly used for a formal appearance.)
	Link		Create a link in your document for quick access to web pages and files. Pasted or typed URL text is converted into a link. For example, "http://myexample.com" becomes "http://myexample.com". In the Link dialog box, choose the type of link you'd like to insert. The Link Info tab allows you to choose the link type and set the link protocol and URL. The Target tab is only available for the URL link type. It specifies the location where the link opens after you select it.
	Unlink		Delete a link in your email or document. When you place the cursor on a link, the Unlink button on the toolbar becomes active. Select the button to remove the link and make it plain text.
	Superscript		Type small letters just above the line of text.
	Subscript		Type small letters just below the line of text.
	Strikethrough		Cross out text by drawing a line through it.
	Insert Image		You can insert an image by directly copying and pasting it inline in the editor, dragging and dropping it from your desktop or local folder directly into the editor, or by typing a URL. The following formats are supported: .PNG, .JPG., or .GIF. To insert an image inline in your article: 1. Drag and drop the image or copy and paste it directly into the article. 2. Drag any corner of the image to resize it. To insert an image using a URL or navigating to the local image: 1. Choose Insert Image. 2. In the Image property dialog, choose from the following options: Select Browse to navigate to the image on your computer. Or specify the web address of the image, and properties to define how the image appears in the email or article. Note: If the image is located on the external server, use the full absolute path. If the image is located on a local server, you can use a relative path. If you want the image to be linked to a target, add a URL for the image. You can also specify if you want the targeted page to open in a new window, topmost window, same window, or parent window.
	Left to Right		Change the text to left-to-right for content such as a paragraph, header, table, or list. Commonly used for bi-directional language content. This setting is the default setting.
	Right to Left		Change the text to right-to-left for content such as a paragraph, header, table, or list. Commonly used for bi-directional language content. The default setting is left-to-right.
	Undo Typing		Undo changes you made to the content.
	Redo Typing		Redo changes you made to the content.
	Clear All Formatting		Remove all formatting from a selection of text, leaving only the normal, unformatted text.
	Add a Table		Add a table to your content. After adding a table, you can do any of the following: Resize table columns by clicking and dragging your mouse to resize to the columns to the desired width. Select one or several cells within a table and apply specific formatting, add links to the selection, or cut, copy, or paste entire rows or columns. Right-click to access the properties. This setting supports features such as cell type, width and height, word wrapping, alignment, merging, and splitting cells horizontally and vertically, inserting or deleting rows and columns, row and column span, and cell and border color.
	Expand Toolbar		Appears when the toolbar is collapsed. Select to expand the toolbar and make all options visible.
	Copy to Clipboard		Copies entire text in a note to the clipboard so that you can paste the contents in another location.

The rich text editor is enabled by default. Your system administrator can enable or disable the editor for you.

Use timeline highlights powered by generative AI

If timeline highlights are enabled on your app, Copilot creates an AI-generated, bulleted list that populates at the top of the timeline. You can use timeline highlights to quickly get caught up on a record's status.

The highlights include a record's main activities, such as details about who you or the previous user interacted with, the reported issue, and actions taken to try to resolve the issue.

You can copy the timeline highlights by selecting Copy.

View a conversation transcript

In the timeline, you can view the transcripts of completed chats you had in conversation channels. To view these transcripts, you must have prvReadmsdyn_transcript permission. More information: Roles and permissions

To view a conversation transcript, select the View more link in the row for which you want to view the transcript. The row expands and the entire transcript is displayed inline.

View what you missed in timeline

When you access the timeline after being away, activities that you missed display at the top of the timeline, denoted with a blue vertical line next to them. You can quickly open the activities or scroll past them.

Pin or unpin records in timeline

If your administrator has enabled the pin setting and you have write/delete access, you can quickly access records, such as activities, by keeping them at the top of the timeline. Pinning a record eliminates the need to scroll through every record to find the one you need.

By default, you can pin notes. The activities that you can pin depend on how your administrator has set up the feature. More information: Let users pin and unpin activities to the top of timeline.

Pin a record by selecting the pin icon next to it. This setting moves it to the top of the timeline in the Pinned section, where it can be quickly accessed. The Pinned section also lists the number of records that are pinned. You can pin a maximum of 15 records. Records that are pinned will stay at the top of the timeline for a year unless you unpin them.

To unpin a record, select the pin icon next to it. Unpinning it moves it out of the Pinned section and back to where it originally appeared in the list of records in the timeline.

Bookmarks

Bookmarks are a quick way for the user to set, and switch between, different sets of filters. Bookmarks are enabled by default. If necessary, you can disable them from the Advanced section.

Create a bookmark

1. Open the filter pane, and select the filters that will be associated with the new bookmark. You may have no filters selected.

2. Select the bookmark icon in timeline's action bar.

3. Select Add bookmark.

4. Enter a bookmark name. Optionally, set it as a default bookmark.

5. Select Save.

Selecting the bookmark icon again will now display a flyout of your created bookmarks. You can apply a bookmark by selecting it from this list, or edit it using the More options button on the right side of the bookmark.

If a bookmark is selected, its filters are applied to the timeline, and is indicated by a filled bookmark icon in the action bar. Hover over the icon to see the name of the bookmark, or select the icon. The selected bookmark has a grey background color.

Edit a bookmark

Any bookmark can be renamed, updated, or deleted from the More options menu.

Updating a bookmark will change its filters to the currently selected filters.

You may also set this bookmark as a default for the current form or all forms.

Set a default bookmark

When creating or updating a bookmark, you may select the Set as default bookmark checkbox, with the option to apply this change for the current form or globally.

A default bookmark has a star icon next to its name, and is selected automatically when the timeline loads, overriding any admin filters set for timeline.

Reset to the default view

If a nondefault bookmark is selected, or if other filters are applied, a reset to default button appears in the bookmark flyout. This applies the default bookmark to timeline, if one exists, otherwise clearing all filters.

Bookmark filters can't be applied

If a bookmark's filters can't be applied (for example, a bookmark that filters for notes while timeline has notes disabled), then an exclamation mark icon is displayed next to its name.

See also

Set up timeline control

FAQs for timeline control

FAQs about Activities and the Timeline Wall