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Can't delete a guide in the Guides model-driven app

  • Article

This article provides a resolution for an issue where you can't delete a guide because it's associated with another record in Microsoft Dynamics 365 Guides.

Symptoms

When you try to delete a guide in the Guides model-driven app, you receive the following error message:

The record cannot be deleted because it is associated with another record.

Resolution

Note

You need administrator permissions to delete a guide.

To delete a guide, follow these steps:

  1. In the Guides model-driven app, open the guide you're trying to delete.

  2. Select the Related tab and then select Guide Operator Sessions.

    Screenshot that shows an open guide in the model-driven app with the Related tab highlighted.

  3. Select the displayed records and select Delete. The operator sessions will no longer appear in the Power BI dashboard.

  4. Delete the guide.

    Warning

    You can't recover an operator session or guide if you permanently delete it.