Can't make a video call in the HoloLens app

This article provides a resolution for an issue where you can't make a video call in the Microsoft HoloLens app.

Symptoms

You can't make a video call in the Microsoft HoloLens app.

Resolution

To solve this issue, first you should verify if:

1. Your Dynamics 365 Guides version is earlier than 7.0. If yes, update your client app or contact your admin.
2. You're currently offline. If yes, reconnect to the internet.

If the issue still exists, contact your admin to verify if:

• You're disabled the option directly from the Dynamics 365 Guides web portal.
• You're assigned an incorrect Microsoft Teams license. Learn more about licensing requirements