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Use guest access and external access to collaborate with people outside your organization

  • Article
  • Applies to:
    Microsoft Teams

This article describes two of the options for collaborating with people outside your organization:

  • External access - A feature that allows users to find, call, and chat with people who have Microsoft identities, including those from other organizations.
  • Guest access - A feature that allows you to invite people from outside your organization to join a team. Guests can also call, chat, and meet with people in your organization and you can share files and folders with them. Invited people get an Microsoft Entra B2B collaboration guest account in your directory.

For a complete overview of the external collaboration options in Microsoft 365, see Overview of external collaboration options in Microsoft 365.

External access

Set up external access if you need to find, call, chat, and set up meetings with people outside your organization who use Teams, Skype for Business Server, or Skype. By default, external access is enabled.

To configure external access, see Manage external meetings and chat with people and organizations using Microsoft identities.

For information about cross-cloud external access, such as between commercial and GCC, see Microsoft Teams chat experience when communicating with people outside the organization.

Teams and Skype for Business users in external organizations

For external access with other Microsoft 365 organizations you allow all domains (the default) or you can restrict external access by allowing or blocking specific domains, by blocking all domains (which turns external access off) or by limiting which users can use external access.

Teams accounts not managed by an organization

You can control whether users in your organization can communicate with Teams users who are not managed by an organization by turning external access on or off at the organization level or by using a policy to control it for individual users and groups. You can also control if people with unmanaged Teams accounts can start a conversation with people in your organization.

Skype users

You can control whether users in your organization can communicate with Skype users by turning external access for Skype users on or off either for the entire organization or by using a policy to control it for individual users and groups.

Guest access

Use guest access to add a person from outside your organization to a team, where they can chat, call, meet, and collaborate on files. A guest can be given nearly all the same Teams capabilities as a native team member. For more information, see Guest experience in Teams.

If you need to have meetings with people outside your organization who aren't part of another Microsoft 365 organization, you can use guest access to allow them to log in to your organization for meetings.

Guests are added to your organization's Microsoft Entra ID as B2B collaboration users. They must sign in to Teams using their guest account. If the normally use Teams with another Microsoft 365 organization, they need to switch organizations in Teams to interact with your organization.

Guest access is available between Microsoft 365 cloud environments (such as commercial and GCC) by using cross-cloud guest access. For more information, see Collaborate with guests from other Microsoft 365 cloud environments.

To configure guest access for Teams, see Collaborate with guests in a team.

Compare external access and guest access

The following tables show the differences between using external access and guests.

Things your users can do when communicating with people outside the organization

Your users can External access users Guests
Chat with someone in another organization Yes Yes
Call someone in another organization Yes Yes
See if someone from another organization is available for call or chat Yes Yes1
Search for people in other organizations Yes2 No
Share files No Yes
See the out-of-office message of someone in another organization No Yes
Block someone in another organization Yes Yes
Use @mentions Yes3 Yes

Things people outside your organization can do

People outside your organization can External access users Guests
Access Teams resources No Yes
Be added to a group chat Yes Yes
Be invited to a meeting Yes Yes
Make private calls Yes Yes5
View the phone number for dial-in meeting participants No4 Yes
Use IP video Yes Yes5
Use screen sharing Yes3 Yes5
Use meet now No Yes5
Edit sent messages Yes3 Yes5
Delete sent messages Yes3 Yes5
Use Giphy in conversation Yes3 Yes5
Use stickers and memes in conversation Yes3 Yes5
Presence is displayed Yes Yes
Use @mentions Yes3 Yes

1 Provided that the user has been added as a guest and is signed in with the guest account.
2 Only by email or Session Initiation Protocol (SIP) address.
3 Supported for 1:1 chat for Teams Only to Teams Only users from two different organizations.
4 By default, external participants can't see the phone numbers of dialed-in participants. If you want to maintain the privacy of these phone numbers, select Tones for Entry/exit announcement type (this prevents the numbers from being read out by Teams). To learn more, read Turn on or off entry and exit announcements for meetings in Microsoft Teams.
5 Allowed by default, but can be turned off by the Teams admin

Teams and Skype interoperability

Set up secure file sharing and collaboration with Microsoft Teams