Manage content sources

The Content Sources page is where you control access to knowledge sources that your Copilot for Service uses to generate answers.

Generative answers in Copilot for Service allow your copilot to find and present information from multiple sources. Though these sources can be internal or external, they don't require you to create new topics. Generative answers can be used as primary information sources or as fallback when authored topics can't answer a user's query. As a result, you can quickly create and deploy a functional copilot without having to manually author multiple topics.

Your workflow might look like this:

1. You create a copilot and enable generative answers. You test it thoroughly.

2. After testing it, you publish your copilot to instantly provide answers, help, and guidance to your agents.

3. You create individual topics for the most important or most often-asked questions from your agents. These topics could be based on analytics from previous copilots or existing support issues.

This workflow could take time to develop specialized knowledge, but with Copilot for Service, you're up and running from day one.

Supported sources

When designing your Copilot for Service, access these data sources for generating copilot content:

• External services
• Offline files
• Websites