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System requirements for Customer Service workspace

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This article provides information about the prerequisites and system requirements for using Customer Service workspace in your organization.

Prerequisites

This section lists the prerequisites for using Customer Service workspace.

Licensing

An active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user. For more information about licenses and pricing, see the Dynamics 365 licensing guide.

Software requirements

Area Requirements
Model-driven app Dynamics 365 Customer Service workspace app 9.2.0000.00000.
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    Hardware requirements

    Area Requirements
    RAM A minimum of 4 GB
    Latency Not more than 150 milliseconds
    Throughput A minimum of 4 Mbps

    For more requirements, see Model-driven app requirements.

    Important

    To use the omnichannel capabilities, you'll need a higher network bandwidth. For more information, see: Omnichannel for Customer Service system requirements

    Limitations

    • Customer Service workspace isn't supported on mobile devices, Unified Service Desk, and Dynamics 365 Customer Engagement (on-premises).

    See also

    Introduction to Customer Service workspace