Manage deductions using the deduction workbench
This article describes how to use the deduction workbench to process customer payments that include deductions.
A customer who is owed a rebate can decide not to wait for a rebate payout. Instead, the customer can send a payment that includes a deduction for the amount of the rebate. To handle this type of transaction, you can use the deduction workbench to match deductions to open credit transactions, split deductions, deny deductions, and write off deductions.
Note
The deduction workbench has been part of the sales and marketing functionality in Microsoft Dynamics 365 Supply Chain Management for a long time. However, it has now been enhanced so that it also works with the newer Rebate management module. This article describes how to use both older features and Rebate management features of the deduction workbench.
Prerequisites
Set up the old deduction management system
You can use the deduction workbench together with the old deduction management capabilities of Supply Chain Management, even if you aren't using the Rebate management module. However, you must first prepare your system as described in this section.
Before you can use the deduction workbench, you must complete the setup tasks that are described in Set up deduction management. You should also have some type of rebate agreement set up for the customer: either a customer rebate, as described in Setting up and maintaining customer rebates, or a trade allowance rebate.
If you're applying a deduction to a customer rebate, you must complete these tasks:
- Set up your customer rebates.
- Approve and process the rebate, so that you can use the deduction workbench.
If you're applying a deduction to a trade allowance rebate, you must complete these tasks:
- Set up billback rebates.
- Apply billback rebates.
Configure accounts receivable and deductions
The system records all deduction events in a claim journal. Therefore, your system must include a journal that can be used for this purpose. If you don't already have a claim journal, set it up now. This journal is required to create deductions directly on the deduction workbench, customer settlement, or customer page.
To set up a new claim journal for deductions, follow these steps.
Go to General ledger > Journal setup > Journal names.
Select New, and set the following fields for the new journal name:
- Name – Enter a unique name for the claim journal.
- Description – Enter a description of the new journal.
- Journal type – Select Daily.
- Voucher series – Assign an existing number sequence. Alternatively, create a new number sequence that has company scope, and assign it to the new journal name.
Go to Accounts receivable > Setup > Accounts receivable parameters.
On the Deductions tab, on the General FastTab, set the Claim journal name field to the journal name that you just created.
On the Return order FastTab, set the following fields:
Create return order – Set this option to specify what the system should do when a quantity-based claim is approved:
- Yes – Create a return order.
- No – Create a negative sales order.
Creation without attached invoice – Select a value to specify what the system should do when a quantity-based claim is approved but no invoice is attached:
- Accept – Create a return order.
- Warning – Create a return order, but show the following warning message: "Claim is not attached to an invoice."
- Error – Don't create a return order, and show the following error message: "Claim is not attached to an invoice. Update has been canceled."
Create return order prior to deduction approval – Set this option to Yes if return orders can be created before the claim is approved. This setting applies only to quantity-based claims where the Create return order option is set to Yes.
Configure General ledger parameters
When the system creates a claim journal for a new deduction, it also creates two new customer transactions: one to offset the amount of the claim against the original invoice and one to register a customer's debt to the amount of the claim (because the claim hasn't yet been approved). Therefore, you must set up your system so that a single voucher can have multiple customer lines.
To enable a single voucher to have multiple customer lines, follow these steps.
- Go to General ledger > Ledger setup > General ledger parameters.
- On the Ledger tab, on the General FastTab, set the Allow multiple transactions within one voucher option to Yes.
- If you receive a warning message, select Close to accept the change.
Create deduction reasons
The system requires that users specify a reason for each deduction that they enter directly on the deduction workbench, customer settlement, or customer page. The reason determines how the deduction is handled when it's approved.
Go to Sales and marketing > Trade allowances > Deductions > Deduction reasons.
Select New to add a row to the grid, and then set the following fields for it:
Claim reason – Enter a unique name for the reason.
Description – Enter a description of the reason to provide more information about how it should be used.
Claim basis – Select a claim basis for the claim reason:
- Price based – Create a free text credit upon approval.
- Quantity based – Create a negative sales order or return order upon approval.
Return reason code – Select a return reason code to apply as the Return reason code value for the return order.
Type – Select a deduction type. The Deduction offset value for the selected type will be used to set the Deduction offset field when a deduction or claim is created. Deduction types are defined on the Deduction types page (Sales and marketing > Trade allowances > Deductions > Deduction types).
Claim posting account – This field is available only when the Claim basis field is set to Price based. When a price-based claim is approved, the system assigns the ledger account that you select here as the Main account value for the draft free text credit note.
Set up the settle approved deductions periodic task
For deductions that are created by using the New deduction command on the deduction workbench, customer settlement, or customer page, you can set up the Settle approved deductions periodic task to automatically match deductions and credits that have matching Deduction ID values and amounts.
To schedule this task, go to Sales marketing > Periodic tasks > Settle approved deductions, and set up options, filters, and a schedule, just as for other types of periodic tasks.
Note
If the Automatic settlement option is set to Yes on the Settlement tab of the Accounts receivable parameters page (Account receivable > Setup > Accounts receivable parameters), the Settle approved deductions periodic task won't do anything, because the credit will automatically be settled.
Create a deduction
Create a deduction journal entry by using the customer payment journal
To create a deduction journal entry, follow these steps.
- Go to Accounts receivable > Payments > Customer payment journal.
- Select New to add a row to the grid.
- In the Name field for the new row, select the name of the journal.
- On the Action Pane, select Lines.
- Enter the date, company account, and customer account number.
- In the Invoice field, select the invoice that the deduction is associated with.
- In the Credit field, enter the amount that the customer paid.
- Select OK to confirm that the amount is less than the total amount of the marked transaction.
- Select the offset account type and the offset account.
- On the toolbar above the grid, select Deductions.
- On the Deduction page, on the Action Pane, select New to add a row to the grid. The Deduction ID field for the new row is automatically set.
- In the Type field, select the deduction type.
- In the Amount field, enter the amount that is shown in the Balance field below the deduction list. This amount represents the amount that the customer deducted from the payment.
- Close the Deduction page. You're returned to the Customer payments page, which now shows a new line for the deduction.
- On the Action Pane, select Validate > Validate. You should receive the following message: "Journal is OK."
- On the Action Pane, select Post.
Create a deduction by using the deduction workbench
The create a new deduction on the deduction workbench, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
On the Action Pane, select Maintain > New deduction.
In the New deduction dialog box, the Deduction ID field is set based on the Deduction ID number sequence that is defined on the Trade allowance management parameters page (Sales and marketing > Setup > Trade allowances > Trade allowance management parameters).
Set the following fields:
Customer account – Select the customer account that the deduction applies to.
External claim number – Enter the customer's claim reference.
Claim amount – Enter the tax-inclusive claim amount. The value must be positive.
Currency – Select the currency for the deduction. The default value is the currency that is set for the selected customer account.
Claim basis – Select the claim basis. The claim basis determines the type of credit transaction that is created after the deduction or claim is approved.
- Price based – A draft free text invoice will be created.
- Quantity based – A negative sales order or return order will be created.
Claim date – Select the date of the claim. The default value is the current date.
Claim reason – Select the reason code that applies to the current deduction. The claim basis that you selected affects the options that apply. For more information about how to create and configure the claim reasons that are available for selection here, see the Create deduction reasons section earlier in this article.
Notes – Add any notes that apply. When the claim is approved, the approver will be able to edit or add to the claim's notes.
Create claim journal – Set this option to specify whether the claim journal should be created when the claim or deduction is created:
- Yes – The system will create and post a general journal by using the claim journal that is set up on the Accounts receivable parameters page. (For more information, see the Configure accounts receivable and deductions section earlier in this article.) When an invoice is attached to the claim, the claim journal is used to reduce the balance of the applicable invoice. If the claim is later rejected, the claim journal and settlements (if an invoice was attached) will be reversed.
- No – No claim journal is created at this time. It will be created when the claim is approved. An invoice can still be attached to the new claim, even though a claim journal isn't created. However, settlement can't be done without the claim journal.
Select OK.
A new deduction is created. If you set the Create claim journal option to Yes, the following transactions are posted:
- Two new customer transactions – One transaction offsets the amount of the claim against the original invoice. The other transaction registers a customer's debt to the amount of the claim, because the claim hasn't yet been approved. The original invoice transaction and the offsetting claim transaction will automatically be marked for settlement when you attach the invoice by selecting Maintain > Attach invoice on the Action Pane.
- Two offsetting transactions – These transactions are posted to the Deduction offset ledger account.
- Claim journal – To view the claim journal for each deduction that is shown on the deduction workbench, select the References tab. The claim journal is shown in the Journal batch number field. You can also view the claim journal on the Deduction events tab. There, it will have an Update type value of Match.
Create a deduction from a customer settlement
The process of creating a deduction from a customer settlement resembles the process of creating a deduction via the deduction workbench. However, the customer and invoice currency are automatically set, and the invoice is attached. You don't have to select Maintain > Attach invoice on the Action Pane when you create a claim or deduction via the customer settlement page.
Go to Accounts receivable > Customers > All customers.
Select the customer to create a deduction for.
On the Action Pane, on the Collect tab, in the Settle group, select Settle transactions.
In the Setting transactions dialog box, on the Overview tab, select the invoice to create the deduction against.
On the toolbar, select Deductions > New deduction.
In the New deduction dialog box, the Deduction ID field is set based on the Deduction ID number sequence that is defined on the Trade allowance management parameters page (Sales and marketing > Setup > Trade allowances > Trade allowance management parameters). The Customer account field is set to the customer account that the deduction applies to.
Set the following fields:
External claim number – Enter the customer's claim reference.
Claim amount – Enter the tax-inclusive claim amount. The value must be positive.
Currency – Select the currency for the deduction. The default value is the currency that is set for the selected customer account.
Claim basis – Select the claim basis. The claim basis determines the type of credit transaction that is created after the deduction or claim is approved.
- Price based – A draft free text invoice will be created.
- Quantity based – A negative sales order or return order will be created.
Claim date – Select the date of the claim. The default value is the current date.
Claim reason – Select the reason code that applies to the current deduction. The claim basis that you selected affects the options that apply. For more information about how to create and configure the claim reasons that are available for selection here, see the Create deduction reasons section earlier in this article.
Notes – Add any notes that apply. When the claim is approved, the approver will be able to edit or add to the claim's notes.
Create claim journal – Set this option to specify whether the claim journal should be created when the claim or deduction is created:
- Yes – The system will create and post a general journal by using the claim journal that is set up on the Accounts receivable parameters page. (For more information, see the Configure accounts receivable and deductions section earlier in this article.) When an invoice is attached to the claim, the claim journal is used to reduce the balance of the applicable invoice. If the claim is later rejected, the claim journal and settlements (if an invoice was attached) will be reversed.
- No – No claim journal is created at this time. It will be created when the claim is approved. An invoice can still be attached to the new claim, even though a claim journal isn't created. However, settlement can't be done without the claim journal.
Select OK.
A new deduction is created. If you set the Create claim journal option to Yes, the following transactions are posted:
- Two new customer transactions – One transaction offsets the amount of the claim against the original invoice. The other transaction registers a customer's debt to the amount of the claim, because the claim hasn't yet been approved. The original invoice transaction and the offsetting claim transaction will automatically be marked for settlement when you attach the invoice by selecting Maintain > Attach invoice on the Action Pane.
- Two offsetting transactions – These transactions are posted to the Deduction offset ledger account.
- Claim journal – To view the claim journal for each deduction that is shown on the deduction workbench, select the References tab. The claim journal is shown in the Journal batch number field. You can also view the claim journal on the Deduction events tab. There, it will have an Update type value of Match.
You're returned to the Settle transactions page, which now shows the selected invoice as marked. The Post button is available only if you set the Create claim journal option to Yes. If it's available, select Post to reduce the balance on the invoice by the Claim amount value.
Create a deduction from a customer page
The process of creating a deduction from a customer page resembles the process of creating a deduction via the deduction workbench. However, the customer is automatically set.
Go to Accounts receivable > Customers > All customers.
Select the customer to create a deduction for.
On the Action Pane, on the Collect tab, in the Deductions group, select Create deductions.
In the New deduction dialog box, the Deduction ID field is set based on the Deduction ID number sequence that is defined on the Trade allowance management parameters page (Sales and marketing > Setup > Trade allowances > Trade allowance management parameters). The Customer account field is set to the customer account that the deduction applies to.
Set the following fields:
External claim number – Enter the customer's claim reference.
Claim amount – Enter the tax-inclusive claim amount. The value must be positive.
Currency – Select the currency for the deduction. The default value is the currency that is set for the selected customer account.
Claim basis – Select the claim basis. The claim basis determines the type of credit transaction that is created after the deduction or claim is approved.
- Price based – A draft free text invoice will be created.
- Quantity based – A negative sales order or return order will be created.
Claim date – Select the date of the claim. The default value is the current date.
Claim reason – Select the reason code that applies to the current deduction. The claim basis that you selected affects the options that apply. For more information about how to create and configure the claim reasons that are available for selection here, see the Create deduction reasons section earlier in this article.
Notes – Add any notes that apply. When the claim is approved, the approver will be able to edit or add to the claim's notes.
Create claim journal – Set this option to specify whether the claim journal should be created when the claim or deduction is created:
- Yes – The system will create and post a general journal by using the claim journal that is set up on the Accounts receivable parameters page. (For more information, see the Configure accounts receivable and deductions section earlier in this article.) When an invoice is attached to the claim, the claim journal is used to reduce the balance of the applicable invoice. If the claim is later rejected, the claim journal and settlements (if an invoice was attached) will be reversed.
- No – No claim journal is created at this time. It will be created when the claim is approved. An invoice can still be attached to the new claim, even though a claim journal isn't created. However, settlement can't be done without the claim journal.
Select OK.
A new deduction is created. If you set the Create claim journal option to Yes, the following transactions are posted:
- Two new customer transactions – One transaction offsets the amount of the claim against the original invoice. The other transaction registers a customer's debt to the amount of the claim, because the claim hasn't yet been approved. The original invoice transaction and the offsetting claim transaction will automatically be marked for settlement when you attach the invoice by selecting Maintain > Attach invoice on the Action Pane.
- Two offsetting transactions – These transactions are posted to the Deduction offset ledger account.
- Claim journal – To view the claim journal for each deduction that is shown on the deduction workbench, select the References tab. The claim journal is shown in the Journal batch number field. You can also view the claim journal on the Deduction events tab. There, it will have an Update type value of Match.
Create a credit note for a customer
After an approved rebate exists for a customer, you can create a credit note on the customer's account to represent the rebate, as required. The credit then appears on the deduction workbench, where it can be matched to a deduction.
To create a credit note, follow these steps.
- Go to Sales and marketing > Customers > All customers.
- Select the customer.
- On the Action Pane, on the Collect tab, in the Settle group, select Settle transactions.
- In the Settle transactions dialog box, select the transaction that the rebate was applied to.
- On the toolbar, on the Functions menu, select the type of rebate program that applies.
- On the Rebate page, on the Overview tab, select the Mark checkbox next to the relevant rebate ID.
- On the Action Pane, select Functions > Create credit note.
Process a deduction on the deduction workbench
On the deduction workbench, you can match deductions to open credit transactions, split deductions, deny deductions, and write off deductions.
Depending on how you want to process a deduction, complete one or more of the procedures in the following subsections. You can combine the procedures as required. For example, you can split a deduction into two parts, and then match one part to a credit but leave the remaining part on the workbench so that it be matched to another credit later. You can also match a deduction to a credit that is smaller than the deduction amount, and then deny or write off the remaining balance of the deduction.
Match a deduction to a credit
To match a deduction to a credit, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox for the deduction to process.
In the Open transactions section, select the Mark checkbox for the credit to match to the deduction. If multiple credits are listed, you can select more than one credit to match to the deduction. If you want the system to automatically select credits that match the amount of the deduction, on the toolbar, select an appropriate option on Select deduction amount menu.
On the Action Pane, select Maintain > Match. The system matches the deduction to the credit. If a balance remains in the deduction, it's shown in the Remaining amount field on the Deductions tab.
Note
For deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page, the Maintain > Match command is available only if the Claim status field is set to Accepted. This command can be used to manually match the price-based or quantity-based transaction to the associated credit in the Open transactions section. This credit is created either when the deduction is approved (by using the Maintain > Approve deduction command), or when it's attached to an existing credit as described in the Credits created outside the approve deduction process section later in this article. The Settle approved deductions periodic task (Sales marketing > Periodic tasks > Settle approved deductions) can also be used to automatically match deductions and credits that have matching Deduction ID values and amounts.
Split a deduction
To split a deduction, follow these steps.
- Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
- Select the Mark checkbox for the deduction to process.
- On the Action Pane, select Maintain > Split.
- In the Split dialog box, in the Split amount field, enter the amount to split from the main deduction. Then select OK.
- On the Deductions tab, notice that a new record appears for the split amount. The original deduction record contains the remainder of the deduction balance. You can now manage the two parts of the original rebate separately.
- Select the original deduction record, and then select the References tab. The Split amount field shows the amount that was split off from the original amount.
Attach an invoice to a deduction
You can attach an invoice to a deduction if the deduction was created by using the New deduction command on the deduction workbench, customer settlement, or customer page, and if no invoice is currently attached to it (that is, the Invoice column is blank).
To attach an invoice to a deduction, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox for the deduction to process.
On the Action Pane, select Maintain > Attach invoice.
In the Attach invoice dialog box, select an invoice, and then select OK.
In the Settle transactions dialog box, follow one of these steps, depending on whether a claim journal was posted when the deduction was created:
- If a claim journal was posted, the invoice that you selected and the claim journal's customer credit transaction show a check mark in the Mark column. Select Post. The remaining balance on the attached invoice is reduced by the claim amount.
- If a claim journal wasn't posted, no transaction shows a check mark in the Mark column. Because you can't offset against a claim journal until the deduction is approved, select Cancel.
Detach an invoice from a deduction
You can detach an invoice from a deduction if the deduction was created by using the New deduction command on the deduction workbench, customer settlement, or customer page, if an invoice is currently attached to it (that is, the Invoice column shows an invoice number), and if the Claim status field is set to Open. You might complete this task because an incorrect invoice was attached. The invoice is removed from the deduction, and its remaining balance is updated if it was reduced when the invoice was attached.
To detach an invoice, follow these steps.
- Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
- Select the Mark checkbox for the deduction to process.
- On the Action Pane, select Maintain > Detach invoice.
Approve a deduction
You can approve deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page. However, you can approve only deductions where the Claim status field is set to Open.
To approve a deduction, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox for the deduction to process.
On the Action Pane, select Maintain > Approve deduction.
In the Approve deduction dialog box, edit or add information to the Note value as required.
If the deduction is price-based, and an invoice hasn't been attached to it, select an item sales tax group. Typically, the tax item group is set on the invoice. Therefore, the tax item code must be specified when it isn't attached to an invoice.
Select OK.
At this point, no further changes can be made to the deduction. If the Create claim journal option was set to No when the deduction was created, the claim journal is created and posted when the deduction is approved. After the deduction is approved, the credit is automatically created and opened. The type depends on the deduction's Claim basis value:
Price based – If the deduction is price-based, a free text invoice is created for the customer account. You can add a description and post the credit. The following fields are filled in by the deduction when the draft is created:
- Deduction ID – This field is added to the header to enable traceability back to the deduction.
- Main account – The value is determined by the Claim posting account value that is set for the deduction reason that is assigned to the deduction.
- Item sales tax group – The value is determined by the attached invoice or by the value that you selected when you approved the deduction.
- Unit price – The value is the credit of the deduction's claim amount.
- Invoice text – By default, this field is set to the deduction's Notes value.
Quantity based – If the deduction is quantity-based, an open sales order or return order is created. The Create return order setting on the Accounts receivable parameters page determines whether a sales order or a return order is created when the deduction is approved. The Copy orders page appears and is filtered to show rows where the Invoice account field is set to the deduction's customer account. Follow these steps:
On the Invoices FastTab, the Headers section shows sales invoices where the Invoice account value matches the deduction's customer account. Select an applicable sales invoice.
The Lines section shows lines from the selected sales invoice. Select the Select checkbox for each line that you want to copy. Alternatively, in the Headers section, select the Select all checkbox for the sales order to select all its lines.
Adjust the Quantity value for one or more lines as required.
All the lines that you've selected so far are listed on the Selected lines or header to be copied FastTab.
Repeat the previous two steps as required until all the required lines are listed on the Selected lines or header to be copied FastTab.
Select OK.
The new return order is opened, and the following fields are automatically set:
- Deduction ID – This field is added to the header to enable traceability back to the deduction.
- Return reason code – By default, this field is set to the Return reason code value that is set for the deduction reason that is assigned to the deduction.
After the credit is invoiced, it appears in the Open transactions section of the deduction workbench against the applicable Deduction ID value, and its Claim type field is set to Other credits. The credit will be available until it's settled with the deduction in one of the following ways:
- You manually settle it by selecting Maintain > Match on the Action Pane.
- It's automatically settled by the Settle approved claims periodic job (Sales and marketing > Periodic tasks > Settle approved claims).
- It's automatically settled because the Automatic settlement option on the Settlement tab of the Accounts receivable parameters page is set to Yes.
To view the credit that is created when the deduction is approved, you can also use the Open credit button in the Open transactions section of the deduction workbench.
Create a return order
You can create a return order for deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page. However, all the following conditions must be met:
- The Claim basis field is set to Quantity based.
- The Claim status field is set to Open.
- The Create return order option on the Deductions tab of the Accounts receivable parameters page is set to Yes.
- The Create return order prior to deduction approval option on the Deductions tab of the Accounts receivable parameters page is set to Yes.
To create a return order, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox for the deduction to process.
On the Action Pane, select Maintain > Create return order.
In the Approve deduction dialog box, edit or add information to the existing Notes value as required, and then select OK.
In the Copy orders dialog box, on the Invoices FastTab, the Headers section shows sales invoices where the Invoice account value matches the deduction's customer account. Select an applicable sales invoice.
The Lines section shows lines from the selected sales invoice. Select the Select checkbox for each line you want to copy. Alternatively, in the Headers section, select the Select all checkbox for the sales order to select all its lines.
Adjust the Quantity value for one or more lines as required.
All the lines that you've selected so far are listed on the Selected lines or header to be copied FastTab.
Repeat the previous two steps as required until all the required lines are listed on the Selected lines or header to be copied FastTab.
Select OK.
The new return order is opened, and the following fields are automatically set:
- Deduction ID – This field is added to the header to enable traceability back to the deduction.
- Return reason code – By default, this field is set to the Return reason code value that is set for the deduction reason that is assigned to the deduction.
Deny a deduction
To deny a deduction, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox for the deduction to process.
On the Action Pane, select Maintain > Deny.
In the Deny dialog box, select the reason code for the denial, and then select OK.
In the Show field below the Action Pane, select Closed.
The Deductions tab shows the denied deduction, and the Remaining amount field for the deduction is set to 0.00.
For deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page, the following events occur:
- On the References tab, fields in the Denial section are updated.
- If you selected to create the claim journal when the deduction was created, and if an invoice has been attached to the deduction that reduced the invoice's balance, the invoice is detached, and the remaining balance of the previously attached invoice is increased by the rejected claim's amount.
- The deduction's Status field is set to Closed.
- The deduction's Claim status field is set to Rejected.
To reverse a denial, follow these steps.
On the Deductions tab, select a denied deduction.
On the Action Pane, select Reverse denial.
For deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page, the following events occur:
- On the References tab, fields in the Denial section are updated.
- The deduction's Status field is set to Open.
- The deduction's Claim status field is set to Open.
Write off a deduction
To write off a deduction, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox for the deduction to process.
On the Action Pane, select Maintain > Write-off.
In the Write-off dialog box, select the reason code for the write-off, and then select OK.
In the Show field, select Closed.
The Deductions tab shows the written-off deduction, and the Remaining amount field for the deduction is set to 0.00.
For deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page, the following events occur:
- On the References tab, fields in the Write-off section are updated.
- If you created the claim journal when the deduction was created, a claim journal is posted to the deduction's write-off reason code. You can view this entry on the Deduction events tab, where it has an Update type value of Write-off.
- The deduction's Status field is set to Closed
- The deduction's Claim status field is set to Write-off.
To reverse a write-off, follow these steps.
On the Deductions tab, select a denied deduction.
On the Action Pane, select Reverse write-off.
For deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page, the following events occur:
- On the References tab, fields in the Write-off section are updated.
- If you created the claim journal when the deduction was created, a claim journal is posted to the deduction's write-off reason code. You can view this entry on the Deduction events tab, where it has an Update type value of Reverse write-off.
- The deduction's Status field is set to Open.
- The deduction's Claim status field is set to Open.
Credits created outside the Approve deduction process
This section applies only to deductions that were created by using the New deduction command on the deduction workbench, customer settlement, or customer page.
Different users might already have created a free text invoice, return order, or negative sales order for a customer's claim outside the Approve deduction process. When the existing deduction is approved on the deduction workbench, the system automatically creates another free text invoice, return order, or negative sales order. This section describes how to attach existing credits to a deduction before the deduction is approved, to help prevent duplicate credits.
Attach a credit to deduction
This section describes how you can attach a credit to a deduction from the credit.
After a credit is attached to the deduction, you can view it by using the Open credit button on the toolbar in the Open transactions section of the deduction workbench.
After a credit is invoiced, and the deduction is approved, the credit appears in the Open transactions section of the deduction workbench against the applicable Deduction ID value, and its Claim type field is set to Other credits.
Attach a free text invoice to a deduction
To attach a free text invoice to a deduction, follow these steps.
- Go to Accounts receivable > Invoices > All free text invoices.
- Select the applicable invoice.
- On the Action Pane, on the Invoice tab, select Attach credit to deduction. This button is available only if the free text invoice's Deduction ID field is blank. A blank field indicates that the free text invoice isn't already attached to a deduction.
- On the Attach credit to deduction page, you can select one deduction. Only open price-based deductions are available for selection.
- Select OK. The Deduction ID field is set on the free text invoice's header.
Attach a return order to a deduction
To attach a return order to a deduction, follow these steps.
- Go to Accounts receivable > Orders > All return orders.
- Select the applicable received or open return merchandise authorization (RMA) number.
- On the Action Pane, on the Return order tab, select Attach credit to deduction. This button is available only if the return order's Deduction ID field is blank. A blank field indicates that the return order isn't already attached to a deduction.
- On the Attach credit to deduction page, you can select one deduction. Only open quantity-based deductions are available for selection.
- Select OK. The Deduction ID field is set on the return order's header.
Attach a sales order to a deduction
To attach a sales order to a deduction, follow these steps.
- Go to Accounts receivable > Orders > All sales orders.
- Select the applicable open, delivered, or invoiced sales order.
- On the Action Pane, on the Invoice tab, select Attach credit to deduction. This button is available only if the sales order's Deduction ID field is blank. A blank field indicates that the sales order isn't already attached to a deduction.
- On the Attach deduction page, you can select one deduction. Only open quantity-based deductions are available for selection.
- Select OK. The Deduction ID field is set on the sales order's header.
Detach a deduction from a credit
If the incorrect deduction has been attached, you can detach it from the credit. However, all the following conditions must be met:
- A credit is attached to the deduction.
- The Claim status field is set to Open.
To detach a deduction from a credit, follow one of these steps, depending on the credit type:
- Free text invoices: On the All free text invoices page, select an invoice. Then, on the Action Pane, on the Invoice tab, select Detach credit from deduction.
- Return orders: On the All return orders page, select an order. Then, on the Action Pane, on the Return order tab, select Detach credit from deduction.
- Sales orders: On the All sales orders page, select an order. Then, on the Action Pane, on the Invoice tab, select Detach credit from deduction.
Attach a deduction to a credit
This section describes how you can attach a deduction to a credit from the deduction.
Attach a deduction to a free text, return order, or sales order credit
To attach a deduction to a free text, return order, or sales order credit, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the applicable open deduction.
On the Action Pane, select Maintain > Attach deduction to credit. This button is available only if the Claim status field is set to Open.
On the Attach credit page, you can select one credit. The type of credits that is shown depends on the deduction's Claim basis value:
Price based – The page shows free text invoices for the customer account where the Deduction ID field is blank. Customer requisitions are also shown because the free text invoice might be unposted. Therefore, it might not have a number that can be referenced.
Quantity based – The type of credits that is shown depends on the setting of the Create return order option on the Accounts receivable parameters page:
- Yes – The page shows return orders for the customer account where the Deduction ID field is blank.
- No – The page shows sales orders for the customer account where the Deduction ID field is blank.
Select OK. The Deduction ID field is set on the credit's header.
After a credit is attached to the deduction, you can view it by using the Open credit button on the toolbar in the Open transactions section of the deduction workbench.
After a credit is invoiced, and the deduction is approved, the credit appears in the Open transactions section of the deduction workbench against the applicable Deduction ID value, and its Claim type field is set to Other credits.
Detach a credit from the deduction
If the incorrect credit has been attached, you can detach it from the deduction. On the Action Pane, in the Maintain group, select Detach deduction from credit. The Deduction ID value is removed from the credit.
The Detach deduction from credit button is available only if the following conditions are met:
- A credit is attached to the deduction.
- The Claim status field is set to Open.
Create a one-time promotion
Sometimes, you might not have an approved rebate that you can match to a deduction. In this case, you can use the one-time promotion feature to match the deduction to a trade allowance that is associated with the customer. The one-time promotion feature creates a new trade allowance agreement and a lump sum merchandising event. It then matches the lump sum to the deduction and makes the postings that are required to close the deduction.
This feature is useful if you use trade allowances. For more information about trade allowances, see Trade allowance management.
First, you must set up a template that can be used to create the new trade allowance agreement. To set up a template, follow these steps.
- Go to Sales and marketing > Trade allowances > Templates.
- On the Action Pane, select New.
- In the fields, enter the information that should appear in the agreements that are created from the template.
- On the Customers FastTab, in the Hierarchy field, select a hierarchy level.
- In the hierarchy list, select the customer that has an unmatched deduction, and then select the right arrow button (>). The customer is added to the Trade allowance agreement customers list.
- Set the remaining fields as you require, and then close the page.
- Go to Sales and marketing > Setup > Trade allowance > Trade allowance management parameters.
- On the Overview tab, in the One-time promotion template field, select the name of the template to use to create one-time promotions.
Next, you can create a one-time promotion on the deduction workbench. To create a one-time promotion, follow these steps.
Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
Select the Mark checkbox next to the deduction to process.
On the Action Pane, select Maintain > Settle deduction as one-time promotion.
In the One-time promotion dialog box, follow these steps to associate the deduction with one or more funds:
- Select New, and then, in the Fund ID field, select a fund ID. Repeat this step to add as many funds as you require.
- In the Percent field next to each fund ID, enter the percentage of the deduction to allocate to the fund. The amounts that you enter in the Percent fields must total 100 percent.
Select OK. The system creates a new trade allowance agreement that has a lump sum merchandising event and matches the lump sum to the deduction.
Do a mass update of deductions
If you must make the same change to multiple deductions, you can select those deductions and do a mass update of their fields.
To do a mass update, follow these steps.
- Go to Sales and marketing > Trade allowances > Deductions > Deduction workbench.
- In the Show field below the Action Pane, select the type of deductions to view.
- Select the checkbox next to each deduction that you want to update. Then, on the Action Pane, select Maintain > Mass update.
- The Mass update dialog box shows the selected deductions. Update the fields as you require, and then select OK to accept the changes.
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