Deploy Digital Contact Center Platform
Important
Announcing Dynamics 365 Contact Center—a cloud contact center powered by Microsoft Copilot. Learn more
Microsoft Digital Contact Center Platform includes solutions that are built on capabilities of Dynamics 365 Customer Service, Copilot Studio, Dynamics 365 Customer Insights, Nuance IVR, and Nuance Gatekeeper.
Prerequisites
You must have licenses for the different Dynamics 365 apps. The licenses that are required depend on the solution that will be deployed. For more information, see Dynamics 365 Licensing Guide.
Provision Omnichannel for Customer Service
Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. This application is typically available in environments that have customer engagement apps.
Learn whether Omnichannel for Customer Service is available in your region at International availability.
You can provision Omnichannel for Customer Service for the following channels:
- Chat
- Voice
- SMS
- Social
- Microsoft Teams
Learn more at Get started with Customer Service admin center.