Customer eligibility and partner qualifications

Customers who meet the eligibility requirements outlined below can take advantage of FastTrack services, which are based on Success by Design and include Solution Blueprint reviews and Go-live Readiness reviews, as well as benefit from implementation support from Microsoft engineering.

Eligibility requirements

Eligible customers will receive the FastTrack benefit detailed above for the following Dynamics 365 business process applications:

• Dynamics 365 Commerce
• Dynamics 365 Customer Insights
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Finance
• Dynamics 365 Human Resources
• Dynamics 365 Marketing
• Dynamics 365 Project Operations
• Dynamics 365 Sales
• Dynamics 365 Supply Chain Management
• Microsoft Relationship Sales
• Viva Sales

To be eligible, customers must:

1. Meet a minimum annual spend across their Dynamics 365 licenses in new deployments of eligible Dynamics 365 applications.

2. Be attached to an implementation partner that is qualified:

   • A Solutions Partner for Business Applications with at least two eligible customer deployments.

     Customer engagement deployments are required for projects with customer engagement apps; Finance and operations deployments are required for projects with finance and operations apps.

   • Success by Design training and knowledge check completed prior to project initiation.

Customers who do not meet both the eligibility requirements listed above are invited to take advantage of available self-guided FastTrack resources, which include on-demand Success by Design training, product TechTalks, and a go-live readiness assessment for select Dynamics 365 applications.

For additional details, please reach out to your partner or Microsoft account team.

Next step

• Onboard a Dynamics 365 project with or without FastTrack nomination