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Fulfill service agreements overview

  • Article

This article provides an overview of the tasks to fulfill service agreements. The article also lists the forms that are associated with each business process component and discusses the tasks that are associated with each business process component.

Forms for the Fulfill service contracts business process components

The following table lists the forms that support the Fulfill service contracts business process components. The table entries are organized first by task, and then alphabetically by the name of the form.

Note

To open some of the forms in the following table, you must enter information or parameter settings.

Business process component task

Form name

Usage

Develop and establish agreement

Service agreements

Create and maintain service agreements.

Subscription

Create and maintain service subscriptions.

 

 

 

Monitor and implement agreement

Change service stage

Select the next stage in the workflow for a service order.

Service orders

Create and maintain service orders.

 

 

 

Update and evaluate contract

Cancel service level agreement

Cancel the service level agreement on a service order.

Cancel service orders

Cancel service orders, or reverse the Canceled status of service orders.

Index subscription

Update the base prices and indexes for subscriptions.