Human resources to bookable resource integration

Human resources to bookable resource integration enables organizations to integrate their worker information. By bringing together worker information, including information about skills and proficiencies, the integration enhances the resource manager's experience and helps them find the best resources for a requirement. This functionality alleviates the pain of double entry and maintenance of workers and characteristics. This data no longer has to be entered and maintained in both Microsoft Dynamics 365 Project operations and other areas that use the Universal Resource Scheduling (URS) solution for resource scheduling.

This feature enables resource managers to:

• Set up existing workers in Dynamics 365 Human Resources as bookable resources in Project Operations.
• Find or book resources based on the skills and certificates that are associated with workers in Human resources.

Integration terminology

Integration dataflow

1. Human resources - Workers and their related skills and certificates are created.
2. Integration app - New skills/certificates are created for the resource that's associated with a worker in Dataverse.
3. Project operations - The resource manager reviews the updated characteristics (skills/certificates).

Process

Human resources to resource integration uses dual-write. For more information, see Dual-write. The dual-write infrastructure provides near-real-time integration from Human Resources to Resource management. For more information, see Guidance for dual-write setup.

Prerequisites

The Power Platform integration feature is enabled in Microsoft Dynamics Lifecycle Services. It lets administrators link their finance and operations environments with new or existing Microsoft Power Platform–based environments. For more information, see Enable Power Platform integration.

Install and connect Dynamics 365 applications

Some of the following dual-write solutions might be required, depending on your organization's integration points:

• Dual-write core solution (Required)
• Dual-write Dynamics 365 Human Resources (Required)
• Dual-write Finance
• Dual-write Supply Chain
• Dynamics 365 Human Resources common tables (Required)
• Finance and operations virtual entity
• Microsoft Dynamics 365 Project Operations

Install the solution from Power Platform admin center

Follow these steps to install the integration from Power Platform admin center:

1. Sign in to Power Platform admin center.
2. On the left navigation, under Resources, select Dynamics 365 apps.
3. Select Install app.
4. In the Install Dynamics 365 apps dialog box, select Dynamics 365 Human Resources integration to URS, and then select Next.

5. Agree to the terms of service to install the app.

   While solution installation is in progress, the status is Installing. After the solution is installed, the status is changed to Installed.

Install dual-write packages

The dual-write Human resources package contains the solutions and maps that are required to sync Human resources data. For more information, see Dual-write Human resources.

Enable dual-write maps

Dual-write is an out-of-box infrastructure that provides near-real-time interaction between customer engagement apps and finance and operations apps. For more information, see Guidance for dual-write setup.

Apply solution

1. Go to Data management > Dual-write.
2. Select Apply solution.
3. Apply the following solutions:

• Dynamics 365 Human resources entity maps
• HCM Scheduling

Run Dual-write table maps

Before you start dual-write on an entity, you can run an initial synchronization to handle existing data on both Finance and operations apps and customer engagement apps. For more information, see Enable table maps for dual-write.

Select appropriate table maps to run the dual-write maps for the worker to bookable resource integration. To enable worker to bookable resource integration, select the following:

• Worker (cdm_workers)
• Skills (Dual-write) (characteristics)
• Certificate type (Dual-write) (characteristics)
• Rating models (ratingmodels)
• Rating level (ratingvalues)

Integration process

By installing and applying the Dynamics 365 Human Resources integration to URS solution, organizations can integrate the catalog of skills, certificates, and related information in Human resources with the characteristics table in Dataverse. The integration also includes mapping for rating models and rating levels.

In addition to providing dual-write maps, the solution includes virtual entities. Because the solution takes a dependency on virtual entities for skills and certificates, those skills and certificates are automatically generated after the dual-write package is installed.

Relevant business events are registered in Human resources. Then, when there are changes to the entities, Dataverse can consume those changes.

Create skills

You can track your workers' skills in Human resources. You can also specify the skills that are required for a specific job. For more information, see Create skills.

Create certificates

You can track workers' certificates in Human resources by creating a library of certificate types and certificates. Certificates can then be added to a worker record to indicate the certificates that the worker has earned. You can also specify the certificates that are required for a specific job.

Define skills and proficiencies in Project Operations

Skills are resource characteristics that are shared between Project Operations and, if it's present, Field service. For more information, see Defining skills and proficiencies.

Turn off the integration

If the integration is turned off, the field on bookable resources is removed. The data that's associated with the field is also removed. Any characteristics that were added on the worker through the integration remain on the bookable resource after the integration is turned off.