knowledgearticle EntityType

Shows the automatically generated ID exposed to customers, partners, and other external users to reference and look up articles.

Display Name: Article Public Number

Shows the body of the article stored in HTML format.

Display Name: Content

Date and time when the record was created.

Display Name: Created On

A short overview of the article, primarily used in search results and for search engine optimization.

Display Name: Description

Exchange rate for the currency associated with the KnowledgeArticle with respect to the base currency.

Display Name: ExchangeRate

Enter an expiration date for the article. Leave this field blank for no expiration date.

Display Name: Expiration Date

Contains the id of the expiration state of the entity.

Display Name: Expiration State Id

Contains the id of the expiration status of the entity.

Display Name: Expired Status

Expired Review Options

Display Name: Expired Review Options

Sequence number of the import that created this record.

Display Name: Import Sequence Number

Shows whether this article is only visible internally.

Display Name: Internal

Shows which version of the knowledge article is the latest version.

Display Name: Is Latest Version

Select whether the article is the primary article.

Display Name: Primary Article

Select whether the article is the root article.

Display Name: Root Article

Type keywords to be used for searches in knowledge base articles. Separate keywords by using commas.

Display Name: Keywords

Unique identifier for entity instances

Display Name: Knowledge Article

Shows the total number of article views.

Display Name: Knowledge Article Views

The date time for Knowledge Article View.

Display Name: Knowledge Article View(Last Updated Time)

State of Knowledge Article View.

Display Name: Knowledge Article View(State)

Shows the major version number of this article's content.

Display Name: Major Version Number

Shows the minor version number of this article's content.

Display Name: Minor Version Number

Date and time when the record was modified.

Display Name: Modified On

Stores the reference to content in file store

Display Name: File storage content reference

External Reference Id

Display Name: External Reference Id

Ingested article URL

Display Name: Ingested Article URL

Sets whether the article content is synced to file storage

Display Name: Is content synced to file storage

Value is true for all Ingested articles

Display Name: Is Ingested Article

Display Name: Keywords and Description Suggestion control

The Language Code that the article's content is in.

Display Name: Language Code

Displays the number of times migration to file storage retry is attempted for an article

Display Name: File storage migration retry count

Date and time that the record was migrated.

Display Name: Record Created On

Contains the id of the process associated with the entity.

Display Name: Process Id

Date and time when the record was published.

Display Name: Publish On

Publish Status of the Article.

Display Name: Published Status

Information which specifies how helpful the related record was.

Display Name: Rating

Rating Count

Display Name: Rating(Count)

The date time for Rating.

Display Name: Rating(Last Updated Time)

State of Rating

Display Name: Rating(State)

Total sum of Rating

Display Name: Rating(sum)

Ready For Review

Display Name: Ready For Review

Review

Display Name: Review

Contains the id of the scheduled status of the entity.

Display Name: Scheduled Status

Shows whether category associations have been set

Display Name: Set Category Associations

Contains the id of the stage where the entity is located.

Display Name: Stage Id

Shows whether the article is a draft or is published, archived, or discarded. Draft articles aren't available externally and can be edited. Published articles are available externally, based on applicable permissions, but can't be edited. All metadata changes are reflected in the published version. Archived and discarded articles aren't available externally and can't be edited.

Display Name: Status

Select the article's status.

Display Name: Status Reason

For internal use only.

Display Name: Time Zone Rule Version Number

Type a title for the article.

Display Name: Title

A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.

Display Name: (Deprecated) Traversed Path

Update Content

Display Name: Update Content

Time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

Unique identifier of the user who created the record.

Unique identifier of the delegate user who created the record.

Select the language that the article's content is in.

Unique identifier of the user who modified the record.

Unique identifier of the delegate user who modified the record.

Integrated Search Dataprovider Id

Unique identifier of the user or team who owns the record.

Unique identifier for the business unit that owns the record

Unique identifier for the team that owns the record.

Unique identifier for the user that owns the record.

Contains the id of the parent article content associated with the entity.

Shows the version that the current article was restored from.

Contains the id of the primary author associated with the article.

Contains the id of the root article.

Choose the subject of the article to assist with article searches. You can configure subjects under Business Management in the Settings area.

Exchange rate for the currency associated with the KnowledgeArticle with respect to the base currency.