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lcw:chatRetrieved event (Omnichannel for Customer Service JavaScript API reference)

  • Article

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

This event is raised when an ongoing chat conversation is retrieved from cache after a page reload or is opened on another tab.

Example

window.addEventListener("lcw:chatRetrieved", function handleLivechatRetrievedEvent(){
    // Handle livechat retrieved event 
});

See also

lcw:ready
lcw:error
lcw:chatQueued
lcw:onClose
lcw:ready
lcw:closeChat
lcw:onMinimize
lcw:onMaximize
lcw:onMessageReceived
lcw:onMessageSent
lcw:threadUpdate
Live chat SDK JavaScript API reference