Migrate to Customer Service workspace
Customer Service workspace provides a modern customer service experience that optimizes agent productivity. By migrating from Unified Service Desk to Customer Service workspace, you can:
- Modernize your customer service with a cloud-based workspace for faster deployment.
- Focus on your business processes.
- Connect with your customers with simplified channel integration for enhanced omnichannel experiences.
- Personalize your customer experience using AI.
- Enhance collaboration with native Microsoft Teams integration.
Migration playbook
The Unified Service Desk to Customer Service workspace Migration Playbook helps you plan and execute the transition from Unified Service Desk to Customer Service workspace. The playbook consists of the following chapters:
Chapter 1: Initiate discusses the differences between Customer Service workspace and Unified Service Desk and how to initiate the migration process.
Chapter 2: Explore describes the Customer Service workspace app, how to define your transition plan, and how to create a pilot app.
Chapter 3: Transition explains how to build a successful transition plan.
Chapter 4: Optimize discusses how to monitor adoption of the new app, review the migration experience, plan for innovation and future growth, and addressd any gaps or issues.
Download the migration playbook
See also
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