msdyn_occhannelstateconfiguration Entity Reference
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Channel State Configuration
Added by: Omnichannel – Base Solution
Messages
| Message | Web API Operation | SDK Assembly |
|---|---|---|
| Create | POST [org URI]/api/data/v9.1/msdyn_occhannelconfigurations See Create |
CreateRequest or Create |
| Delete | DELETE [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Delete |
DeleteRequest or Delete |
| IsValidStateTransition | IsValidStateTransition Function | IsValidStateTransitionRequest |
| Retrieve | GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Retrieve |
RetrieveRequest or Retrieve |
| RetrieveMultiple | GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations See Query Data |
RetrieveMultipleRequest or RetrieveMultiple |
| SetState | PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) Update statecode and statuscode properties. |
SetStateRequest |
| Update | PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Update |
UpdateRequest or Update |
Entity Properties
| Property | Value |
|---|---|
| CollectionSchemaName | msdyn_occhannelstateconfigurations |
| DisplayCollectionName | Channel State Configurations |
| DisplayName | Channel State Configuration |
| EntitySetName | msdyn_occhannelstateconfigurations |
| IsBPFEntity | False |
| LogicalCollectionName | msdyn_occhannelstateconfigurations |
| LogicalName | msdyn_occhannelstateconfiguration |
| OwnershipType | OrganizationOwned |
| PrimaryIdAttribute | msdyn_occhannelstateconfigurationid |
| PrimaryNameAttribute | msdyn_name |
| SchemaName | msdyn_occhannelstateconfiguration |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ImportSequenceNumber
- msdyn_autocloseliveworkitemafter
- msdyn_name
- msdyn_occhannelconfigurationid
- msdyn_occhannelstateconfigurationId
- msdyn_ocliveworkitemstate
- msdyn_showconfirmationonsessionclose
- OverriddenCreatedOn
- statecode
- statuscode
- TimeZoneRuleVersionNumber
- UTCConversionTimeZoneCode
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
msdyn_autocloseliveworkitemafter
| Property | Value |
|---|---|
| Description | Time duration in minutes after which the work item becomes target for auto closure |
| DisplayName | Auto close conversation after |
| Format | Duration |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_autocloseliveworkitemafter |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
msdyn_name
| Property | Value |
|---|---|
| Description | The name of the custom entity. |
| DisplayName | Name |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_name |
| MaxLength | 100 |
| RequiredLevel | ApplicationRequired |
| Type | String |
msdyn_occhannelconfigurationid
| Property | Value |
|---|---|
| Description | Unique Identifier of the associated channel configuration |
| DisplayName | Channel Configuration |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_occhannelconfigurationid |
| RequiredLevel | ApplicationRequired |
| Targets | msdyn_occhannelconfiguration |
| Type | Lookup |
msdyn_occhannelstateconfigurationId
| Property | Value |
|---|---|
| Description | Unique identifier for entity instances |
| DisplayName | Channel State Configuration |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | msdyn_occhannelstateconfigurationid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
msdyn_ocliveworkitemstate
| Property | Value |
|---|---|
| Description | State of the conversation where the config is applicable |
| DisplayName | Conversation State |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_ocliveworkitemstate |
| RequiredLevel | ApplicationRequired |
| Type | Picklist |
msdyn_ocliveworkitemstate Options
| Value | Label |
|---|---|
| 0 | Open |
| 1 | Active |
| 2 | Waiting |
| 3 | Closed |
| 4 | Wrap-up |
msdyn_showconfirmationonsessionclose
| Property | Value |
|---|---|
| Description | (Currently unused) |
| DisplayName | Show confirmation on session close |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_showconfirmationonsessionclose |
| RequiredLevel | ApplicationRequired |
| Type | Boolean |
msdyn_showconfirmationonsessionclose Options
| Value | Label |
|---|---|
| 1 | Yes |
| 0 | No |
DefaultValue: False
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
statecode
| Property | Value |
|---|---|
| Description | Status of the Channel State Configuration |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
statecode Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Active | 1 | Active |
| 1 | Inactive | 2 | Inactive |
statuscode
| Property | Value |
|---|---|
| Description | Reason for the status of the Channel State Configuration |
| DisplayName | Status Reason |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
statuscode Options
| Value | Label | State |
|---|---|---|
| 1 | Active | 0 |
| 2 | Inactive | 1 |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- msdyn_occhannelconfigurationidName
- OrganizationId
- OrganizationIdName
- VersionNumber
CreatedBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the user who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who created the record. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the user who modified the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who modified the record. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
msdyn_occhannelconfigurationidName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | msdyn_occhannelconfigurationidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OrganizationId
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier for the organization |
| DisplayName | Organization Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | organizationid |
| RequiredLevel | None |
| Targets | organization |
| Type | Lookup |
OrganizationIdName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | organizationidname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
VersionNumber
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Version Number |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid
See msdyn_occhannelconfiguration Entity msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid One-To-Many relationship.
See also
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for