Omnichannel system customizers
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Overview
Every organization has a unique way of working. Some organizations have well-defined business processes, and some don’t. As a system customizer, you can customize the forms for your agents and supervisors to cater to your business process and workflow requirements.
In this section
Use the resources in the following sections to learn how to use Omnichannel for Customer Service for system customizer:
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for