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Overview of end-to-end scenarios and business processes in Dynamics 365

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Dynamics 365 supports many different industries and types of organizations. In this section, we provide an overview of end-to-end scenarios that organizations often look for. Dynamics 365 is a suite of applications that are designed to help organizations meet the organizational goals aligned to various business processes in specific industries.

The term business process covers a wide range of structured, often sequenced, activities or tasks to achieve a predetermined organizational goal. The term can also refer to the cumulative effects of all steps progressing toward a business goal. In our articles, we illustrate this sequence of steps in flowcharts.

Tip

For an introduction to our project with the business process documentation, see About the business process guide. For an explanation of abbreviations that we use in this section, see Business processes, steps, and how to find things. For an overview of business terms, see Glossary of terms in Dynamics 365 business processes.

Overview

The business process catalog lists end-to-end processes that are commonly used to manage work within an organization or support work within the organization. But most end-to-end scenarios are primary processes within the organization to procure, produce, sell, and drive revenue. The following diagram illustrates the three groups of end-to-end scenarios:

Diagram with primary processes, supporting processes, and processes to manage work.

The following table provides links to the introduction, overview, and list of business process areas for each end-to-end scenario that we've documented.

End to end scenario Introduction Overview Business process areas
Acquire to dispose Introduction End-to-end overview Areas
Administer to operate Introduction End-to-end overview Areas
Case to resolution Introduction End-to-end overview Areas
Concept to market Introduction End-to-end overview Areas
Design to retire overview Introduction End-to-end overview Areas
Forecast to plan overview Introduction End-to-end overview Areas
Hire to retire Introduction End-to-end overview Areas
Inventory to deliver Introduction End-to-end overview Areas
Order to cash Introduction End-to-end overview Areas
Plan to produce Introduction End-to-end overview Areas
Source to pay Introduction End-to-end overview Areas
Project to profit Introduction End-to-end overview Areas
Prospect to quote Introduction End-to-end scenario Areas
Record to report Introduction End-to-end overview Areas
Service to cash Introduction End-to-end overview Areas

Next steps

Drill into each business process area to learn more about it. Navigate the content through links in the different articles, or use the navigation panel to the left (or in the top right corner if you're on a mobile device).

If you see a placeholder rather than an actual article, it's because more content is coming. Learn more at About the business process guide.