About System Center - Service Manager

System Center - Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

Service Manager articles

• The what's new article describes new capabilities and changes in Service Manager.
• The planning article helps you understand the hardware and software requirements and also the software roles you need to prepare for Service Manager before deploying it for use in your organization.
• The deploy article helps you deploy Service Manager in one of several different scenarios.
• The upgrade article shows you how to upgrade from older versions of Service Manager.
• The administrative tasks article provides concepts that are important to Service Manager administrators and it includes procedures that Service Manager administrators must perform to configure Service Manager.
• The day-to-day tasks article provides information about using the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization's computer infrastructure.
• The author article provides an introduction to authoring in Service Manager, including an overview of the Service Manager Authoring Tool, and contains tasks to author and customize management packs, which enable customizations in Service Manager.
• The disaster recovery article helps you create a recovery plan for potential software and equipment failures in your Service Manager environment. It also helps you create a deployment strategy that separates the Service Manager and data warehouse management servers from the computers that host their respective databases.
• The glossary section is a list of terms and definitions used in Service Manager that have meaning specific to Service Manager.
• The release notes article contains release notes apply to Service Manager. They contain descriptions and workarounds for known issues that you should be aware of before you deploy Service Manager.

Next steps

• Read about what's new in Service Manager.
• Review planning information for Service Manager.