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Set up resource pay types

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Resource pay types can be used to track your company's costs associated with a resource booking. When the status of a resource booking record is set to "complete," the system generates booking journal records, according to the time that a field agent spent performing the work.

The system can create one booking journal record for each of the following journal types: travel, working hours, break, overtime, and business closure, depending on the various resource booking statuses that the user applied to the resource booking while completing the work.

To set up this functionality, create one resource pay type record for each journal type, and then assign the resource pay types that you created in the Pay Types section of the Resources page.

Create a new resource pay type

  1. In Field Service, change to the Resources area. Under Resource, select Pay Types.

  2. On the Active Resource Pay Types screen, select New.

  3. Create a pay type for each of the journal types.

    • Name the pay type.

    • Hourly Markup percentage. The Hourly Markup is applied to the hourly rate amount specified on the resource record when determining the costs associated with the resource booking. For example, if you create a pay type called "Overtime" and assign it an hourly markup percentage of 150%, and then associate it with Overtime Pay Type in Field Service Settings, when the system creates a booking journal for overtime, it sets the cost at 150% of the hourly rate of the resource who performed the work.

  4. Select Save.

Assign pay type scenarios

From the Resource Pay Type screen, assign the resource pay types that you created to the various journal types. Booking journals are created to calculate the cost of a resource booking, for each of the journal types, according to the following logic:

  • Work: Time the resource booking status is in progress while the resource is within their scheduled work hours.

  • Overtime: Time recorded outside a resource's normal working hours.

  • Travel: Time the resource booking status is "traveling."

  • Break: Time the resource booking status is "on break."

  • Business Closure: Time recorded by a resource when the company is closed.