Summary
In this module, you learned about Microsoft Copilot for Service and how to get support for it. Additionally, you learned that you can go to the community forums to find solutions or ask questions, submit ideas or suggestions for improvement, or request support from Microsoft through the Microsoft Power Platform admin center. To create and deploy a copilot, you need to purchase a license and use the System Customizer or System Administrator role. After you create the copilot, you can customize it by editing content sources and setting up its behavior. Then, you can publish it for agents to access.
You also learned that Copilot for Service:
- Is an AI-powered product that improves customer service by providing guidance to agents.
- Integrates with existing CRM and contact center solutions, automates tasks, and enhances productivity.
- Enhances agent efficiency, customer satisfaction, and collaboration within the organization.
Moreover, with Microsoft Copilot Studio, you can extend and enhance your copilot by creating sophisticated logic and workflows, using connectors, managing publishing, and adding custom content sources.
For more information on Copilot for Service, including a guided tour, see the following resources: