Edit

Share via

Supported features

  • Article

The tables below shows the supported features using App for Outlook on Outlook desktop client, Outlook Web Access, and a mobile device.

Dynamics 365 and Microsoft Exchange Online

Feature Outlook desktop client: Outlook C2R Outlook desktop client: Outlook 16 or later Outlook desktop client: Outlook 2013 Outlook desktop client: Outlook for Mac Outlook Web Access: Microsoft Edge Outlook Web Access: Google Chrome Mobile Device: Android Mobile Device: iOS
Sent and received email X X X X X X X X
View information X X X X X X X X
Track or Untrack X X X X X X X X
                 
Compose and draft email X X X X X X X X
View information X X X X X X X X
Track or Untrack X X X X X X X X
Add templates X X X X X X X X
Add knowledge base articles X X X X X X X X
Add sales literature X X X X X X X X
                 
Sent and receive appointments and meeting requests X X X X X X    
View information X X X X X X    
Track and Untrack                
                 
Compose and draft appointments and meeting requests X X X   X X    
View information X X X   X X    
Track and Untrack X X X   X X    
                 
Recurring meetings                
View information X X X X X X    
Track and Untrack X X X X X X    
                 
Contacts                
View information X X            
Track and untrack X X            
                 
Tasks (applies to only category based tracking)                
View information X X            
Track and Untrack X X            
                 
Delegate                
Track sent and received email X       X X X X
Track compose and draft email X       X X X X
Track appointments and meeting requests X       X X X X
Track recurring meetings X       X X X X
Track contacts                
Track tasks                
                 
Pin add-in X X* X X

 

 

Feature support per client (either Dynamics 365 or Microsoft Exchange Server is on-premises)

Feature Outlook desktop client: Outlook C2R Outlook desktop client: Outlook 16 or later Outlook desktop client: Outlook 2013 Outlook desktop client: Outlook for Mac Outlook Web Access: Microsoft Edge Outlook Web Access: Google Chrome Mobile Device: Android Mobile Device: iOS
Sent and received email X X X X X X    
View information X X X X X X    
Track and Untrack X X X X X X    
                 
Compose and draft email X X X X X X    
View information X X X X X X    
Track and Untrack X X X X X X    
Add templates X X X X X X    
Add knowledge base articles X X X X X X    
Add sales literature X X X X X X    
                 
Sent and received appointments and meeting requests X X X X X X    
View information X X X X X X    
Track and Untrack                
                 
Compose and draft appointments and meeting requests X X X   X X    
View information X X X   X X    
Track and Untrack X X X   X X    
                 
Recurring meetings                
View information X X X X X X    
Track and Untrack X X X X X X    
                 
Contacts                
View information X X            
Track and Untrack X X            
                 
Tasks (applies to only category based tracking                
View information X X            
Track and Untrack X X            
                 
Delegate                
Track sent and received email                
Track composed and draft email                
Track appointments and meeting requests                
Track recurring meetings                
Track contacts                
Track tasks                
                 
Pin add-in (Only works with Microsoft Exchange Online. For more information, see Implement a pinnable task pane in Outlook. X X* X X

 

Feature support per client (both Dynamics 365 and Microsoft Exchange Server is on-premises)

Feature Outlook desktop client: Outlook C2R Outlook desktop client: Outlook 16 or later Outlook desktop client: Outlook 2013 Outlook desktop client: Outlook for Mac Outlook Web Access: Microsoft Edge Outlook Web Access: Google Chrome Mobile Device: Android Mobile Device: iOS
Sent and received email X X X X X X    
View information X X X X X X    
Track and Untrack X X X X X X    
                 
Composed and draft email X X X X X X    
View information X X X X X X    
Track and Untrack X X X X X X    
Add templates X X X X X X    
Add knowledge base articles X X X X X X    
Add sales literature X X X X X X    
                 
Sent and received appointments and meeting requests X X X X X X    
View information X X X X X X    
Track and Untrack                
                 
Composed and draft appointments and meeting requests X X X   X X    
View information X X X   X X    
Track and Untrack X X X   X X    
                 
Recurring meetings                
View information X X X X X X    
Track and Untrack X X X X X X    
                 
Contacts                
View information X            
Track and Untrack X            
                 
Tasks (applies to only category based tracking                
View information X X            
Track and Untrack X X            
                 
Delegate                
Track sent and received email                
Track composed and draft email                
Track appointments and meeting requests                
Track recurring meetings                
Track contacts                
Track tasks                
                 
Pin add-in        

*Requires Outlook 2016 for Windows build 7668.2000 or later.