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Environment Telemetry in the Business Central administration center

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The Business Central administration center provides telemetry for the tenant environments to enable troubleshooting and support for the tenant. The Telemetry tab provides telemetry of top-level AL events, and any errors resulting from calls through the telemetry stack.

Tip

If your users complain of a confusing error message such as Sorry, we just updated this page. Please close and reopen., then you can often find the underlying problem by analyzing telemetry in the Business Central administration center. For example, in the case of the Sorry, we just updated this page. Please close and reopen. message, the underlying problem is often that two users are trying to modify the same data. So if both users open the same sales order, and both change a field, then one of them will see the Sorry, we just updated this page. Please close and reopen. message, because Business Central saves changes as soon as you move to the next field or close the page.

Filter by environment

To filter the telemetry for an environment:

  1. Select a base point-in-time for the timestamp of the telemetry messages.
  2. Enter a number of minutes before or after the base point-in-time to set a range of time for the timestamp. A negative number indicates a number of minutes before the base point-in-time, and a positive number indicates a number of minutes following the base point-in-time. For example, a value of -15 filters messages to a timestamp range of up to 15 minutes before the base point-in-time.
  3. Choose the message type.
  4. Choose the environment.
  5. Select Filter.

Enable richer telemetry

APPLIES TO: Business Central 2019 release wave 2 and later

Get richer telemetry to help you troubleshoot by sending telemetry to Microsoft Azure Application Insights. For more information, see Enable Sending Telemetry to Application Insights.

Application Insights is a service hosted within Azure that gathers telemetry data for analysis and presentation. For more information, see What is Application Insights?.

For an overview of the telemetry types that are currently emitted, see Monitoring and Analyzing with Telemetry.

Important

In Business Central 2020 release wave 2 (v17) and earlier, don't use an Azure Application Insights resource in Germany regions, such as (Europe) Germany West Central or (Europe) Germany North. If you do, traces from Business Central might not be recorded in Application Insights. The mitigation is to create an Azure Application Insights resource in a region outside of Germany. Then, when the relevant time comes, move the resource to the preferred region.

See also

Monitoring and Analyzing Telemetry
Enabling Application Insights
Working with Administration Tools
The Business Central Administration Center
Managing Environments
Managing Tenant Notifications
Introduction to automation APIs