Dynamics 365 Guides trial FAQ

Can I sign up for multiple Dynamics 365 apps such as Sales, Marketing, and Customer Service?

Yes, you can. To view all available trials, visit the trial hub page. You can use the same email account to sign up for different trials. However, it's not possible to have multiple apps on the same trial site. Each trial will be on a different org and URL. The trial data can't be shared across apps.

What should I do if I haven't received trial details?

I didn't receive the trial details email after signing up, what should I do?

When you sign up for the trial, you'll receive an email with the trial details. If you don't see the email in your inbox, check your spam folder.

How do I add more users to a trial?

To add users, go to the Microsoft 365 admin center using the trial admin account. Follow the admin center guidance to add users up to the trial license limit. If the user you are adding already has a Microsoft 365 account, assign them an appropriate security role in the trial org. For more information, see Assign a security role to a user.

How many users can I add to my trial environment?

You can add an unlimited number of users to the trial environment.

How do I reset the trial environment?

You can't reset the trial environment. However, at the end of the 60-day trial, you can extend for an additional 30 days.

Trial expiration and extension

Why did my trial expire before the end of the trial period?

The trial expires if there's no activity for 14 consecutive days. An email notification is sent to you after seven days of inactivity. Expired trials cannot be reactivated. However, you can start a new trial.

How do I extend the trial? You can extend the trial for an additional 30 days in the admin center. For instructions, see Extend your trial. You can extend your trial once.

Can I convert the trial to a paid license?

Yes, you can purchase a subscription of Dynamics 365 Guides before the trial has ended. To keep the content that you create during the trial, you can convert the trial to prod, or, create a new prod environment and use the Content Migration Tool to move the data you want to keep.

You must purchase the required number of licenses, assign licenses, and add users as described in Install and set up Guides.

What are the trial limits and quotas?

You can use the trial version of Dynamics 365 Guides for up to 60 days.

How do I start using the trial?

After you sign up for the trial, you'll see the Get started page. This page provides links for downloading the apps and links to user guides and tutorials. See also What to try on the trial sign-up page.

What features are available in the trial?

All features are available during the trial. To use calling capabilities, you must have a Microsoft Teams license or a Dynamics 365 Remote Assist license.

How long does the trial last?

The trial lasts 60 days. At the end of the trial, you have the option to extend for another 30 days.

Can I access the previous 30-day trial?

The 30-day trial is not recommended for new subscribers as it has a shorter trial period and is limited to one trial instance per tenant. The 30-day trial is available, however, for customers who can't install the new trial due to corporate policies. Ask your admin to set up the 30-day trial on your behalf, create a subscription-based trial environment and install the solution. Have the admin add your user account to the trial environment. Then you can install the PC app and launch the HoloLens app.

What if my trial signup fails?

You can sign up for a 30-day trial (previous trial experience). Or contact your IT organization to create a trial.