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Dynamics 365 Intelligent Order Management trial FAQ

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This topic answers your most frequently asked questions about the free product trial of Intelligent Order Management.

Sign-up

What are the system requirements for the trial?

This app is a cloud-based service that doesn't require special software other than an up-to-date web browser, though some restrictions apply. For the best trial experience, avoid accessing the trial site in private browsing mode. Learn more about web application requirements.

How do I sign up for the trial without a Microsoft 365 tenant?

You can enter a non-work email address and we will create an account and tenant for you.

Can I sign up for multiple Dynamics 365 apps such as Sales, Marketing, and Customer Service?

Yes, you can. To view all available trials, visit the trial hub page. You can use the same email account to sign up for different trials. However, it is not possible to have multiple apps on the same trial site. Each trial will be on a different org and URL. The trial data won’t be shared across apps.

Trial app

I didn't receive the trial details email after signing up, what should I do?

When you sign up for the trial, you'll receive an email with the trial details. If you don't see the email in your inbox, check your spam folder. Alternatively, use the following steps to access your app:

  1. Go to the trial site and select Try for free.
  2. Enter the email ID that you used to sign up for the trial. You'll be redirected to your trial app.

How do I add more users to a trial?

To add users, go to the Microsoft 365 admin center using the trial admin account. Follow the admin center guidance to add users up to the trial license limit. If the user you are adding already has a Microsoft 365 account, assign them an appropriate security role in the trial org. For more information, see Assign a security role to a user.

How many users can I add to my trial environment?

You can add an unlimited number of users to the trial environment.

How do I reset the trial environment?

You can't reset the trial environment. However, you can wait for the trial period to end and then sign up again for a new trial.

Trial expiration and extension

Why did my trial expire before the end of the trial period?

The trial expires if there's no activity for 14 consecutive days. An email notification is sent to you after seven days of inactivity. Expired trials cannot be reactivated. However, you can start a new trial.

How do I extend the trial?

You can extend the trial for another trial period in the admin center. For instructions, see Extend your trial. You can extend your trial one time.

Can I convert the trial to a paid license?

Yes. You can purchase a license using a credit card purchase by going to the admin center. Alternatively, you can work with Microsoft Sales to establish a volume licensing or enterprise agreement. Visit our Pricing page for more information on pricing and purchasing.

To purchase a license using an existing account, work with the administrator of the account to apply for the license.

After you have applied for the license to your tenant, you can remove the sample data and publish your environment to production. However, you must manually reset the configuration and remove any test data that you've added. We recommend that you create a new environment to use for your production environment and add the configurations you’d like to move forward with.

What are the trial limits and quotas?

The following limitations apply for the trial:

  • The trial is available to you for 30 days. After that, you can request an extension for another 30 days, buy a paid license, or sign up for a new trial.
  • The trial will expire if there’s no activity in the app for 14 consecutive days. Trials that have expired can't be reactivated, but you can start a new trial.
  • You can have only one active trial per app at a time. You can sign up again after your current trial for the app ends.

Specific questions for Dynamics 365 Intelligent Order Management

How do I start using the trial?

After you sign up for the trial, you will be redirected to the landing page for the app. The landing page provides links to user guides and tutorials. To learn more, select the links under More resources on the trial setup page.

What features are available in the trial?

The environment you receive as part of the trial is a fully functional Dynamics 365 environment with the following capabilities:

How long does the trial last?

The Intelligent Order Management trial lasts 30 days. As mentioned above, you can extend the trial one time.

How do I remove sample data from the trial?

Your trial environment has been curated to provide you with a fully functional application to ensure you can discover the business value of Intelligent Order Management right away. Sample data is provided so you can learn how the app works as if it were deployed to many users in your organization and with existing customer interactions. Because this is an actual environment, you can manually add or delete individual data records in your trial environment. There is no option to bulk delete the sample data and configurations from the trial environments.

How do I restore sample data?

Sample data is provided with the trial environment and experience. To get a fresh dataset, you must wait for your trial to expire and start a new trial.

See also

Try Intelligent Order Management
Overview of Intelligent Order Management