Error handling and troubleshooting

This article describes error handling and troubleshooting in Microsoft Dynamics 365 Intelligent Order Management.

Dynamics 365 Intelligent Order Management has five primary error handling pages that you can use to diagnose issues with your environment. Each error handling page provides different information, based on the type of error.

Entity-specific orchestration step results

For entities such as sales orders and fulfillment orders, you can select the Orchestration Step Results tab on the order page to view information about every step that has run for that record, and the orchestration result.

The following table describes the fields on the Orchestration Step Results tab.

System errors

You can view system errors for four error types:

• Provider inbound
• Provider action
• Orchestration step
• Policy

To access the error pages for these error types, select Monitoring > Errors in the left navigation pane to open the Error pages landing page. Then select Manage for a specific error type.

Provider inbound errors

Provider inbound errors are used to monitor Power Automate flows that handle data ingestion. These types of errors can be triggered from either a polling (scheduled) mechanism or a webhook that an external system calls into. The fields on the Provider Inbound Errors page can help you diagnose errors with inbound providers.

The following table describes the fields on the Provider Inbound Errors page.

Provider action errors

Provider action errors are associated with outbound calls from Intelligent Order Management to a provider action. You can use this page to determine whether the same provider is failing multiple times across the system. These errors might indicate that something is wrong with a specific provider.

The following table describes the fields on the Provider Action Errors page.

Orchestration step errors

The Orchestration Step Errors page shows orchestration steps that have failed across the system. You can use it to determine whether there is a systemic issue across runs. For more information about these errors, see the Entity-specific orchestration step results section earlier in this article.

Policy errors

You can use the Policy Errors page to find all the policy and rule failures in your system.

The following table describes the fields on the Policy Errors page.

Troubleshoot Power Query transformation failures

If a call to Intelligent Order Management Provider Transformer fails, the best way to debug the failure is to directly observe the Power Automate execution.

1. Open the Power Platform portal for your environment.

2. Go to Solutions > Default Solution.

3. Search for the IOM Provider Transformer cloud flow, and open it.

4. Review the information in the 28 day run history grid.

   

5. Find the execution that you're interested in, and open it.

6. Expand Try Process. Depending on your version of Intelligent Order Management, you might have to expand further to find the call to Transform data.

7. If the process is successful, you can view the result of the transformation directly. If an exception error is thrown, you can view the exception details by selecting Show raw outputs to show the raw outputs of the call.

   

Example errors

The following table shows some examples of error messages and describes the suggested steps to fix the errors.