Training and video resources for Digital Contact Center Platform
Important
Announcing Dynamics 365 Contact Center—a cloud contact center powered by Microsoft Copilot. Learn more
Learn about Microsoft Digital Contact Center Platform products and how to work with them.
Training resources
| Title | Description |
|---|---|
| Nuance conversational AI training learning paths | Learn about the Nuance conversational AI products. |
| Nuance conversational AI solutions | Learn about Microsoft Digital Contact Center Platform - an open, extensible, and collaborative platform for delivering seamless, omnichannel customer engagement at scale, built with AI at its heart, and powered by Nuance products for a modern contact center and customer experience. |
| Dynamics 365 Customer Service online training | Learn how to support your agents to provide the right level of assistance to customers with Customer Service. |
| Dynamics 365 Customer Insights online training learning path | Unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of your customer data. This Learning Path starts with creating a unified profile and then working with your customer data. |
| Microsoft Copilot Studio online training learning paths | Learn how to build chatbots to engage conversationally with your customers and employees. |
| Microsoft Entra ID online training learning paths | Learn how to secure your environment with multi-cloud identity and access management. |
| Azure Communication Services documentation and training | Find documentation and online training to get up and running with Azure Communication Services. |
| Microsoft Teams training resources | Get access to training resources for Teams, including admin training, Teams live training, and Teams online training to get up and running with Microsoft Teams. |
| Power BI online training learning paths | Learn how to make informed, confident business decisions by giving everyone data-driven insights with Power BI. |
Overview videos
Learn about Digital Contact Center Platform capabilities and products.