Digital Contact Center Platform documentation
Learn about Microsoft Digital Contact Center Platform, and how to deploy and configure Nuance IVR and Gatekeeper, Microsoft Dynamics 365, Microsoft Copilot Studio, Azure Communication Services, and Teams to enhance and support your digital contact center. Note that Microsoft has announced Dynamics 365 Contact Center - a cloud contact center powered by Microsoft Copilot.
Engage across multiple channels
Use voice, chat, IVR, chatbots to support customers by giving them the choice to connect in ways that work best for them.
Personalize and help safeguard interactions
Put your customers at ease and make them feel known, understood, and supported.
Improve agent productivity
Enable your agents with AI-driven tools to quickly resolve customer issues and build loyalty.
