Set up Digital Contact Center Platform

Use the information in this article to configure the different solutions that you'll use as part of Microsoft Digital Contact Center Platform.

Set up Dynamics 365 Customer Service

To quickly get your contact center up and running, use the guided channel setup wizard in the Customer Service admin center. You can configure the following channels:

• Case
• Chat
• Email
• Voice

The wizard guides you to set up the following minimum required configuration, so that you can start to use the features:

• Users
• Roles
• Queues
• Unified routing

Learn more about how to configure these and other features in Customer Service in the following articles:

• Set up unified routing
• Set up channels
• Configure agent experience profiles
• Configure chatbots

Next steps

Use Digital Contact Center Platform