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Dynamics 365 Field Service mobile app overview

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The Field Service mobile app enables technicians to view and update work orders, customer assets, accounts, and more on the go. The app is available for Windows 10+, Apple iOS, and Google Android devices at no extra charge.

The mobile app is built on Microsoft Power Platform as a model-driven app, which makes it customizable to your business needs. It's included in your Field Service license.

With the 2023 release wave 2, we're releasing a new user experience for mobile users. For more information, see New UX for the mobile app (preview).

Feature list

Feature Category Available on the mobile app Details
Camera capture (photo + video) Technician Yes Use the device camera to capture images and video.
Barcode scanning Technician Yes Scan bar code from global search or at a field level.
Offline data Technician Yes Offline-enabled application allows you to access your data regardless of internet connectivity.
Calendar view Technician Yes Customize your calendar with data relevant for your organization.
Driving directions Technician Yes Use your favorite in-app map application for turn-by-turn directions.
Speech to text Technician Yes Insert notes with native device speech-to-text capabilities.
Microsoft Intune Integration Yes Provide an extra layer of device and data protection with Microsoft Intune.
Time entry Technician Yes In-application Time Entry enabled by default.
Connected Field Service and IoT alerts Technician Yes Receive IoT signals and send commands directly from your mobile app.
Inspections Technician Yes A Field Service technician can find and capture inspections associated with a work order.
Dynamics 365 Remote Assist Integration Yes* Get help from remote collaborators with integrated Dynamics 365 Remote Assist.
Push notifications Technician Yes Send user notifications, such as a new booking appointment and other out-of-the-box triggers.
Geofencing Technician Yes* Automatically set booking status as a technician arrives or leaves a location.
Reporting Technician Yes Generate customer service reports with a signature, with the option to email a PDF.
Scan to find asset (Global search) Technician Yes Not applicable
Location sharing and auditing Admin Yes* Enable real-time sharing of the technician's location with the back office.
Enhanced offline sync filters Admin Yes Data available offline by default and the data available offline can be customized. For example, offline data available by location or by accounts for scheduled bookings.
Offline by default Technician Yes The app is offline by default, so the technician is always ready.
Allow technician to force data sync Technician Yes The technician can manually force data sync.
Bulk-add users Admin Yes Quickly assign an offline data sync profile to users.
Checklist for service tasks Technician Yes Use a checklist to quickly mark a task as complete.

*not available on Windows

For information about planned features, refer to Dynamics 365 Field Service release plans.

System requirements

The mobile app is available after updating your environment to at least Field Service solution version 8.8.22+.

Supported mobile devices

The mobile app is available for iOS, Android, and Windows platforms.

To provide the best experience for mobile app users, we recommend using modern devices with high CPU Benchmark scores on Geekbench.

The required storage size depends on the mobile offline profile. It specifies the amount of data that your organization needs to download for when there's no internet access.

iOS

Get the iOS app.

Requirement OS Version CPU Benchmark Score Storage
Minimum 14 or later 400+ 64 GB
Recommended 15 or later 1,000+ 64+ GB

Android

Get the Android app.

Requirement OS Version CPU Benchmark Score RAM Storage
Minimum 9 or later 400+ 4 GB 64 GB
Recommended 10 or later 900+ 8 GB 64+ GB

Windows

Get the Windows app.

Requirement OS Version RAM Storage
Minimum 10 17763.0 or later 6 GB 64 GB
Recommended 10 19042.1348 or later 8 GB 128 GB

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